Overview

Are you an aspiring user researcher who wants to assist on high-impact projects, work with cross-functional teams, and advocate for more intuitive, seamless user experiences? Our growing team is looking for a Junior User Researcher to assist with research recruitment, panel management, analyzing results, building presentations, and usability testing. We are looking for an enthusiastic teammate with a passion for research, a growth mindset, and the desire to grow their research skills alongside a collaborative team.

Our Company Wealth Management UX team builds digital experiences that help our clients manage their finances and monitor their investments easily. We research three key user bases: Our company clients, our company Financial Advisors and teams, and E*TRADE clients. Our growing team of researchers brings an entrepreneurial spirit to a leading global financial firm. We employ design thinking methods and a user-centered approach to solve real business problems. If you can bring clarity to complexity, discover compelling user insights, and have gone the extra mile to create delight, we want you!

Once Here You Will...

• Assist UX Researchers with large and small research projects, including both qualitative and quantitative studies

• Recruit users for research studies, manage the participant panel, write research scripts, take notes during sessions, analyze data from research studies, build research reports as needed, etc.

• Collaborate with Product Management, Product Design, and Technology teams to define research questions and goals, determine appropriate methods, and help communicate results

• Assist with UX workshops with cross-functional teams

• Help to adapt and innovate research practices/processes to meet a rapidly growing UX team’s needs

• Help uncover opportunities for impactful UX research across the firm

• Identify, track, and share overarching UX trends in the industry

• Help promote a data-driven culture that prioritizes user insights and combats assumptions

Skills You’ll Bring

• 1-2 years of UX Research experience (or in a parallel field such as market research, academic research, UX design, etc.)

• Some experience implementing research (e.g., usability testing, ethnography, interviews, A/B or multivariate testing, survey design)

• Interest in or passion for financial services and fintech

• Willingness to help the team, ask a lot of questions, and collaborate

• The ability to adapt, pivot, and roll with the punches

• A persuasive and compelling presentation style

• An interest in working with both enterprise and consumer technology

• Familiarity working in Agile, and using tools like Sketch, Figma, InVision

Why Work at Our company?

Besides a competitive salary, work life balance, a clear career path, and great benefits, we take the well-being and work satisfaction of our employees seriously. That’s why we put a lot of effort towards creating a safe space for people to be vulnerable, share work, and ask questions that will help them both to grow individually and move their projects forward. You’ll be encouraged to bring your own perspective to conversations, and we will help you understand and put into practice what you naturally do best by amplifying each other’s strengths.