Responsibilities include:

-Manage/liasse with shipping vendor(s) to ensure procedures are being followed and requirements are met Reconcile serial numbers, inventory lists, seals/tags all documentation, upon drivers departure from pickup location and arrival at delivery site

-Coordination of site contacts availability, monitoring progress of the shipment by tracking, chain of custody, GPS updates, confirming ServiceNow tickets/TASKs are updated appropriately/sufficiently, etc.

-Create and maintain operational procedures for shipping vendor(s) to reference and/or instructions for drivers to follow Establish and continuously update WSS operational processes that align with the Firms policies and procedures

-Excellent teamworking skills, capable of working effectively across a variety of IT and business groups across the Firm Ticket & quality management, management reporting (event completion, volume trends, etc.) and self auditing is a component of this role

-Asset tracking, data entry supporting the secure shipping activities, as well as assisting the larger Asset team in tasks, during down / low volume secure shipping request periods, will be part of the daily activities

Qualifications:

-Bachelors degree and/or extensive relevant experience

-Minimum of 3 - 5 years experience in technology or technology troubleshooting environment Asset Tracking / Management experience a must

-Experience working with Shipping/Logistics industry a plus

-Experience with ServiceNow (or similar ticketing system) required

-Strong organizational and problem solving skills

-Excellent verbal and written communications skills

-Advanced Microsoft Excel Proficient in other MS-Office productivity applications

-Proficient in Share Point site maintenance

-ITIL certifications a plus

-Experience in the financial industry is a plus