Scrum Master/PM

Workplace Support Services Overview

As an experienced servant leader, the candidate will be tasked with implementing Agile practices within a program management team to ensure timely and satisfactory program execution. Additionally, they will responsible for various project management tasks including reporting, tracking workstream delivery and stakeholder management.

Responsibilities include:

• Enable the assigned squad(s) by eliminating blockers, optimizing operations, facilitating ceremonies, etc.

• Coach squad members on their role and the Agile way of working

• Work with fellow Scrum Masters to share information and facilitate continuous improvement

• Facilitate all relevant Agile ceremonies (sprint planning, stand ups, retrospectives, backlog refinement sessions, etc.)

• Leverage knowledge of the support environment and function to support the squad(s) with prioritization and managing of blockers / issues, escalation and solving on issues relating to the business

• Determine and define project scope and objectives

• Prepare budget based on scope of work and resource requirements

• Track project costs in order to meet budget

• Develop and manage a detailed project schedule and work plan

• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress

• Utilize industry best practices, techniques, and standards throughout entire project execution

• Monitor progress and make adjustments as needed

• Measure project performance to identify areas for improvement

• Perform risk management and drive actions to mitigate, define ownership and proactively facilitate discussions to reduce negative impact to the project.

• Drive capacity management efforts making sure the core team members are focused on strategic and tactical demands

•

Qualifications and Skills Required:

• Bachelor's degree in computer science, business, or a related field

• 5+ years of working in a mature Agile environment

• 5+ years of project management and related experience

• Impeccable communication skills

• Extensive expertise of Agile and associated methodologies (Scrum, Kanban, Scrumban)

• Expertise in Agile tooling, especially JIRA

• Expert coaching ability based on Agile values and principles

• Experience with virtual collaboration and related techniques

• Prowess in creation and analytics of Agile reporting for both, squad improvement and management updates

• Highly motivated individual

• Self Starter who possess the ability to work in both an individual and team-based setting.

• Be able to operate in a demanding and dynamic environment

• Highly knowledgeable in MS Office suite of applications.

• Motivated to work and learn in a complex, fast paced environment

• Strong organization skills and attention to detail

• Ability to work and deal with ambiguity and define approaches to bring issues to resolution

• Proven ability to solve problems creatively

• Strong familiarity with Agile project management software tools, methodologies, and best practices

• Experience seeing projects through the full life cycle

• Excellent analytical skills

• Strong interpersonal skills and extremely resourceful

• Proven ability to complete projects according to outlined scope, budget, and timeline

• Preferred: Large scale Agile adoption experience

• Preferred: Financial sector experience

• Preferred: Support Services Experience