Will lead Project teams in the management and successful delivery of assigned Projects/client relationships and will provide out of office cover as required.

Will support project management teams in the management and successful delivery of assigned Projects and will provide out of office cover as required.

Will be the Advocate and the Client Advocate.

Will be responsible for developing solution based approaches to project issues and customer relationship management.

Will be responsible for communicating via teleconference as well as e-mail and other forms of client communication.

Will promote continuous improvement in all aspects of the job.

Will focus on professionalism and Customer Service Excellence when working with all internal and external clients.

Will display a high degree of independent judgment and analyses to complete the responsibilities of this position.

II. Essential Functions:

Under own direction for assigned projects or in support of a PM team co-ordinate projects from award stage to completion ensuring correct planning timelines are generated, monitored and tracked to ensure successful adherence and completion

Attend and produce minutes and actions for client meetings/teleconferences/client visits and Audits to support own assigned projects or PM team and understand full scope requirements to generate all required project documentation

Receive, monitor and manage client supplied label text/Randomizations, drug, components and materials and ensure delivery to internal functions as required

Generate required documentation and liaise with depot group for 3rd party depot set up

Manage inventory reporting and monitor and track client inventory in line with project requirements

Set up clients on fusion suite as required, provide ongoing support for client use and password management

Accurately Forecast M&P revenue, PM revenue, and supply chain to support S&OP and site forecast process

Utilize and drive Workfront for day to day project activities

Set up returns phase of projects, generate manage and monitor IDR’s and destruction process ensuring invoicing completed

Collect KPI data and supply to PM team

Assist with departmental training and completion of training documentation

Will mentor junior project managers and project coordinators

Will review contracts, investigate and propose solutions for disputed invoices and effectively manage invoice queries to ensure timely resolution and payment

When acting in a supporting role, provide information to the lead Project Manager on specific project requirements and deputise in lead Project Manager’s absence

Will become proficient with JDE and will perform all project set up entries and tracking as needed for all projects assigned as support or lead, and will also be responsible for marking financial milestones

Assist in the preparation and regular review of Standing Operating Procedures relating to own areas of responsibility

Any other duties which may properly be assigned to this post

May be requested to perform any role/level within the CSE team if trained to do so

III. Position Requirements:

Education or Equivalent:

Educated to a high level, typically Bachelor degree level (or equivalent) in a related field or good educational standard with relevant practical experience.

1 to 4 years’ experience in a customer service or appropriate business-related area preferred

Professional Project Management Qualification preferred

Knowledge/Skills Requirements:

Good knowledge of IT systems