• Assist UX Researchers with large and small research projects, including both qualitative and quantitative studies

• Recruit users for research studies, manage the participant panel, write research scripts, take notes during sessions, analyze data from research studies, build research reports as needed, etc.

• Collaborate with Product Management, Product Design, and Technology teams to define research questions and goals, determine appropriate methods, and help communicate results

• Assist with UX workshops with cross-functional teams

• Help to adapt and innovate research practices/processes to meet a rapidly growing UX team’s needs

• Help uncover opportunities for impactful UX research across the firm

• Identify, track, and share overarching UX trends in the industry

• Help promote a data-driven culture that prioritizes user insights and combats assumptions

Skills You’ll Bring

• 1-2 years of UX Research experience (or in a parallel field such as market research, academic research, UX design, etc.)

• Some experience implementing research (e.g., usability testing, ethnography, interviews, A/B or multivariate testing, survey design)

• Interest in or passion for financial services and fintech

• Willingness to help the team, ask a lot of questions, and collaborate

• The ability to adapt, pivot, and roll with the punches

• A persuasive and compelling presentation style

• An interest in working with both enterprise and consumer technology

• Familiarity working in Agile, and using tools like Sketch, Figma, InVision