Title: Trade Floor Support
As part of IT Support, the role is to analyze, implement and support Front Office trading system – including interfaces to other systems, the systems’ users and all aspects related to the systems’ operation.
Key Responsibilities
- Provide application support (functional and technical) for assigned systems and all projects related to these systems. This includes after-office support for nightly batch processes as well as miscellaneous processes or actions that can be done during non-business hours
- Work closely with users and developers to resolve production issues and on projects.
- Conduct feasibility studies, systems design and make recommendations on the appropriate action to be taken.
- Assist in the completion and timely delivery of projects.
- Testing, including writing test scripts, for new releases.
- Provide support for BCP activities.
- Documentation.
- Overall Department Objectives including:
o Maintain and improve service quality.
o Maintain and improve customer satisfaction (internal and external).
o Perform assigned responsibilities in a professional manner, and in accordance with company policy.
o Timely reporting within the IT department’s time tracking system.
o Timely reporting of incidents, outages, system errors and possible enhancements within the appointed system.
o Maintain awareness of the regulatory markets and competitive environment.
o Ensure the respect of policies and procedures of the Bank, as well as regulatory requirements.
o Ensure accuracy and expediency of any activity related to audits.
Qualifications/Education Required:
4-year under graduate degree in Computer Science or Finance
Experience Required:
3+ years Experience in a corporate, investment bank or similar financial institution preferred
Competencies Required:
- Self-starter
- Able to work independently with minimal supervision
Skills & Knowledge Requirements:
Soft skills:
o Good organizational skills with attention to detail
o Multi-tasking
o Ability to analyze and summarize information
o Ability to work autonomously
o Comfortable in working with multiple teams across locations with excellent inter-personal skills.
Technical and functional skills:
o Experience working on both Windows and Unix platforms.
o MS SQL/ T-SQL
o Excellent Knowledge of Fixed Income products - Repo and Bonds
o Control M
o Microsoft Excel skills, ODBC, VBA
o Knowledge of APEX application is preferred.