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Trade Floor Support
NYC, USA
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Title: Trade Floor Support


As part of IT Support, the role is to analyze, implement and support Front Office trading system – including interfaces to other systems, the systems’ users and all aspects related to the systems’ operation.

 

Key Responsibilities

- Provide application support (functional and technical) for assigned systems and all projects related to these systems. This includes after-office support for nightly batch processes as well as miscellaneous processes or actions that can be done during non-business hours

- Work closely with users and developers to resolve production issues and on projects.

- Conduct feasibility studies, systems design and make recommendations on the appropriate action to be taken.

- Assist in the completion and timely delivery of projects.

- Testing, including writing test scripts, for new releases.

- Provide support for BCP activities.

- Documentation.

- Overall Department Objectives including:

 o Maintain and improve service quality.

 o Maintain and improve customer satisfaction (internal and external).

 o Perform assigned responsibilities in a professional manner, and in accordance with company policy.

 o Timely reporting within the IT department’s time tracking system.

 o Timely reporting of incidents, outages, system errors and possible enhancements within the appointed system.

 o Maintain awareness of the regulatory markets and competitive environment.

 o Ensure the respect of policies and procedures of the Bank, as well as regulatory requirements.

 o Ensure accuracy and expediency of any activity related to audits.

 

 

Qualifications/Education Required:

 4-year under graduate degree in Computer Science or Finance

 

Experience Required:

3+ years Experience in a corporate, investment bank or similar financial institution preferred

 

Competencies Required:

- Self-starter

- Able to work independently with minimal supervision

 

Skills & Knowledge Requirements:

Soft skills:

o Good organizational skills with attention to detail

o Multi-tasking

 o Ability to analyze and summarize information

o Ability to work autonomously

o Comfortable in working with multiple teams across locations with excellent inter-personal skills.

 

Technical and functional skills:

o Experience working on both Windows and Unix platforms.

o MS SQL/ T-SQL

o Excellent Knowledge of Fixed Income products - Repo and Bonds

o Control M

o Microsoft Excel skills, ODBC, VBA

o Knowledge of APEX application is preferred.


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