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Business Support Specialist
Montreal, QC
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Job Responsibilities

• Assist with the on-boarding of third-party technology vendors used by companies that have recently been acquired by Morgan Stanley

• Work closely with Service Owners to support the creation of third-party vendor inventory records for new and existing services

• Work with Sourcing to understand if existing third-party vendor inventory records can be leveraged

• Drive discussions with other Morgan Stanley Business Units to determine appropriate ownership of third-party vendor inventory records

• Report on on-boarding status on a weekly basis, ensuring transparency on progress and any risks or issues that have been encountered

• Once on-boarded drive compliance with key third party risk management policy requirements such as the creation of vendor contingency plans

• Assist with the determination of whether a service should be considered “outsourcing”. If determined to be outsourcing, assist with progressing the service through the heightened requirements for these types of arrangement

• Oversee and work with other Business Units to ensure dependent activities are understood and coordinated within the larger program activities

• Attend regular integration meetings and provide updates on progress

• Perform Quality assurance of third-party vendor inventory records to ensure accuracy

• Provide guidance to Service Owners on key facets of the third-party program

• Respond to queries from Management and other interested groups in a timely manner


Skills

• Educated to degree level in relevant subject (e.g. Information Technology, Risk Management, Business Management)

• Experience with third party vendor risk and relationship management

• Experience in determining whether third party services constitute outsourcing

• Experience with institutional integrations and/or technology risk management

• Program/project management experience

• Excellent written and verbal communication skills

• Good attention to detail and good organizational skills

• Strong Microsoft Office (Word, PowerPoint, Visio, Excel) skills

• Experience of stakeholder engagement at different levels of an organization

• Accurate, tenacious and delivery focused mindset

• Comfort working with ambiguity, managing and resolving complex issues

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