Job Title: Production Management Analyst
-Monitor, resolve system errors, disruptions. Document resolution. -Manage Incident as per ITIL lifecycle.
-Liaise with various systems and dependencies investigate and resolve issues.
-Respond to and solve inquiries and operations requested by users.
-Document, Review, handling and resolution steps for support scenarios.
-Automate repetitive operational functions.
-Prepare and present stability reports and presentations.
-Analyze Alert and Stability trends and make recommendations.
-Investigate root cause of the issues, Inform and educate developers about the cause so that developers can mitigate the root cause.
-Automate (1) Resolution of common problems (2) Routine investigations (3) Routine user requests. using scripts or available programming platform. Lead reliability or business driven projects. Perform reliability engineering.
Skills:
-Bachelor Degree in Computer Science or related field.
-Proficiency in Unix,
-SQL based database,
-Python/Perl or a programming language
.-Troubleshoot, Root cause analysis
-Outstanding written and verbal communication capability.
-Autosys.
Work Experience:
7-15 years experience in Production support, automation, scripting and ITIL practice.