Role Description:

This position is based in Montreal.

Work on Late shifts ending at 9PM EST (approx once in a week) and Sunday weekend oncall (approx once a month).

To work within Financials operations team understanding the large picture and provide excellent Support to Business Users on Critical Business Issues.

To ensure our client's issues are resolved within defined SLAs (Service Level Agreements) and meeting their expectations.

Leveraging the available tools within team, to ensure that system and critical incidents are correctly managed, ensuring timely resolution and as well focusing on strategic solutions.

Detailed analysis of new issues and documenting associated fixes, along with training other colleagues in support team.

There is a lot of scope for developing new tools and scripts to assist the team, automate and reduce manual effort.

Primary Responsibilities:

• Handle production management services including end user support, systems monitoring, incident management and problem management, plant management and event management.

• Build extensive business and application knowledge required for supporting client facing applications.

• Diagnose and resolve application issues to ensure optimal performance and usability.

• Identify and implement automation to reduce toil, improve efficiency and eliminate customer impact.

• Provide root cause analysis with recommendations for improvements.

• Configure application monitors using industry standard monitoring tools, as well as developing customized monitoring solutions.

• Interface with clients and other technology teams to provide governance and control around the production environment.

• Manage / Drive outage calls and significant incidents; coordinate communications Financial controllers and IT groups.

• Act as a primary escalation/communication point between Application development teams and Business Units.

Required Skills:

• Strong coding/scripting skills : Python / Perl / Shell (Any Two)

• Deep understating of Database Concepts, SQL Queries and Database Performance

• Strong debugging and problem solving skills.

• Good understanding of Infrastructure ( Windows/Unix), Networking concepts and protocols

• Exposure to highly Distributed, High availability, Fault tolerant Systems.

Nice to Have

• GIT / Jenkins / Ansible / Grafana

• Splunk / Prometheus/ Loki

• Agile methodologies (Scrum, Kanban)

• Familiarity with Java and web/client-server applications

• Familiarity with the the principles of System/Site Reliability Engineering (SRE).

• Familiarity with enterprise tools such as AppDynamics, Grafana, Splunk, Dynatrace