TITLE: Chief Operating Officer (COO)

REPORTS TO: President & CEO

DEPARTMENT: Business Operations

STATUS: Exempt

GENERAL PURPOSE

The Chief Operating Officer (COO) is an integral member of the health center's Executive Leadership Team (ELT) and plays a fundamental role in our internal operations supporting the health center's delivery services and system. The COO is responsible for all aspects of site operations and facilities management. This role reports directly to the President/Chief Executive Officer and assists in setting the strategy and direction of the organization and executing strategic plans within operations. This role models the health center's values and provides visionary and operational leadership, fostering trust, collaboration, and an inclusive environment. This role will be most successful through strong collaborative relationships.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Responsible for the oversight and management of business and health center operations, construction and capital planning, mobile operations, customer care center, records and referrals, community outreach, including directing the implementation of services, policies/procedures/protocols, and programs. Ensures successful execution and alignment with organizational goals and strategic policies.
• Create, improve, implement, and enforce policies and procedures that will sustain operational and financial effectiveness in areas of responsibility. Drive key results and promote a culture of collaboration with key stakeholders.
• Deliver measurable, accountable, cost-effective results that further the mission of the organization.
• Promote and facilitate conversations and processes that strengthen employee engagement, promote leadership development, and deliver accessible, high-quality healthcare through continuous improvement and a learning organization mindset.
• Lead project management efforts. Ensure there is clarity and visibility to organizational initiatives. Support project leads with project planning, timely stakeholder involvement, and accountability to action plans. Facilitate alignment and sequencing of the projects.
• Utilize data from sources such as the Electronic Health Record (EHR), patient feedback, and staff feedback to identify performance gaps, in order to engineer and implement strategies for the success of operational efforts and to proactively make decisions for future efforts of the department.
• Safeguard required compliance with State, Federal, Health Resources and Services Administration (HRSA), and the Centers for Medicare & Medicaid Services (CMS) regulations, as well as 501(c)3 regulations.
• Ensure leadership team establishes and maintains techniques focused on employee engagement, ensuring a positive culture focused on development and effective performance management.
• Ensure effective change management strategies that sustain employee engagement.
• Provide direct leadership for direct and indirect reports including, but not limited to, assigning tasks, establishing work standards, monitoring progress and workflow, performance management and employee development.
• Attract, develop, motivate, and retain an outstanding, high-performing workforce through effective leadership, recruitment, training, development, and succession planning.
• Sustain a high performing team focused on the organization’s evolving needs, standardization of programs and processes and create a clear vision for departments marked by collaboration, transparency, opportunities to learn.
• Manage and effectively balance conflicting priorities between the departments’ immediate needs and the priorities of longer-term organizational objectives.

The above job description is not designed to cover or contain a comprehensive listing of required job activities, duties or responsibilities, which may reasonably change at any time with or without notice.

NON-ESSENTIAL DUTIES/RESPONSIBILITIES

• Attends all staff meetings and all other meetings as required.

JOB QUALIFICATIONS

Knowledge, Skill, and Ability

• Working knowledge of community-based health care administration and financial management.
• Understand the importance of all functions within the operations team in a successful healthcare system that delivers high-quality patient care.
• Capability to implement and nurture a team approach to delivery of primary health care services.
• Aptitude in decision-making and problem-solving with skill in exercising a high degree of initiative, judgment, and discretion.
• Skill in organizing work, delegating, and achieving goals and objectives.
• Effective oral, written presentation and communication skills.
• Ability to maintain effective working relationships with internal and external stakeholders.
• Ability to anticipate needs and trends and communicate these to the CEO.
• Ability to supervise senior leaders in all aspects of performance.
• Ability to handle sensitive information ethically and responsibly.
• Ability to protect the confidentiality of patient, employee, and business information.
• Demonstrated non-profit, community-based health care leadership skills preferred.

Educational or Formal Training

• Bachelor's Degree in Business Administration or health-related field required. Experience considered in lieu of education.
• Masters or Doctoral degree preferred.

Experience

• At least 5 years' experience in a senior leadership role.
• Experience in an FQHC or other healthcare organization of similar size, budget, and complexity preferred.

Material and Equipment Directly Used

Various hand and electric tools, personal vehicle, cell phone and computer, iPad, printer, multi-line telephone systems, fax machine, copy machine, calculator, and all Microsoft Office products, including Outlook, Excel, and the internet.

Working Environment/Physical Activities

Office environment within a clinical setting. Enters data into computer programs via computer, mouse, and keyboard. Moves about the office environment and occasionally to other locations. Moves/transports objects up to 25 lbs occasionally. Communicates information to others. Discerns/analyzes information from others to assist in decision making

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. It does not prescribe or restrict the tasks that may be assigned by management.

The physical and mental requirements outlined in this job description describe the demands according to how the job is typically performed. This description, however, is not intended to prescribe or restrict the methods to which may be used to meet the essential functions of the position. Any applicant or employee may request reasonable accommodation in the way that the essential functions are performed by contacting Human Resources.