Title: Senior Manager of Quality Improvement

Department/Program: Quality Assurance

Location: Berkeley, CA

Reports to: Executive Director

Are you a CA-licensed LCSW (or LMFT/LPCC) who thrives on data-driven impact and turning compliance into quality wins? Join us in leading a best-in-class QA/QI program across our residential and outpatient services.

POSITION SUMMARY

• Lead quarterly Clinical Quality Review Team audits of charts, billing and policies

• Analyze trends, drive corrective action plans and monitor closure

• Champion PDSA cycles and translate data into dashboards and leadership reports

• Supervise QI specialists and interns; develop and deliver compliance/EHR training

• Draft/update policies, optimize Medi-Cal EHR workflows and liaise on external reviews

KEY RESPONSIBILITIES

• Compliance & Audit

– Plan and lead comprehensive CQRT audits

– Track findings, drive corrective actions, monitor follow-through

– Represent Bonita House in external site reviews and licensing audits

• Continuous Quality Improvement

– Facilitate PDSA cycles with program directors

– Analyze performance metrics to uncover opportunities for improvement

– Report outcomes and recommendations via clear, concise dashboards

• Team Leadership & Training

– Directly supervise QI team members; set performance goals

– Create curricula and deliver workshops on compliance and quality best practices

• Policy & System Development

– Draft/update policies to meet Medi-Cal, state and accreditation standards

– Partner with IT/EHR administrators to streamline documentation and billing workflows

IDEAL CANDIDATE

• CA-licensed LCSW (or LMFT/LPCC) with 5+ years in community mental health QI/QA

• 3+ years conducting internal compliance audits in behavioral health

• Deep knowledge of Medi-Cal SMHS billing, licensing standards and EHR systems

• Advanced data-analysis skills (Excel, dashboards) and executive-level presentation ability

• Proven supervisor and trainer with a strategic, results-oriented mindset

ABOUT BONITA HOUSE

Founded in 1971, Bonita House is a $14.5 M nonprofit serving adults with co-occurring mental health and substance use disorders across Alameda County.

MISSION & VALUES

Building community, dignity, hope and wellness.

Values: Compassion · Respect · Progress · Resilience · Embracing Differences

EDUCATION & EXPERIENCE

• Master’s or Doctorate in Social Work, Counseling, Psychology or related field

• 2+ years post-licensure supervisory experience; 15+ ASW supervision training hours

REQUIRED QUALIFICATIONS

• Strong project management, problem-solving and report-writing skills

• Valid CA driver’s license and U.S. work authorization

HOW TO APPLY

Email your resume and brief cover letter highlighting your QI/audit achievements to wayne@uhcsolutions.com

Or book a 20-minute conversation with Wayne via Calendly: https://calendly.com/wayne-204/scheduled-meeting