Job Title: Chief Medical Officer (CMO)

Department: Executive Leadership

Reporting To: CEO/Executive Director

Employment Status: Exempt (Salary)

Travel: Up to 50%

Supervisory Responsibility: Yes

Job General Purpose

The Chief Medical Officer (CMO) is a visionary clinical leader who partners with the CEO and executive leadership to drive our strategic mission and set the standards for excellence in sustainable, high quality healthcare. In this full-time role (approximately 20% patient care, 80% administration and leadership), The CMO will champion affordable, top-tier quality healthcare across the communities served, including underserved populations. This position will develop and implement strategies across the organization to meet identified short term and long-term objectives as set forward for the organization. The CMO will oversee all medical/health services including primary care, urgent care, oral health psychiatry, general surgery and endoscopy. The CMO ensures compliance with regulatory standards and champions initiatives to improve health outcomes for the diverse communities we serve across the comprehensive continuum of care offered by the health center.

The position will collaborate closely and work in partnership across the entire continuum of care offered by the health system and must be able to adapt to a continually evolving environment in a mid-sized Community Health Center that is also a Community Mental Health Center. The CMO must be operations-savvy and thrive in a fast-moving workplace. The CMO is a top tier leadership position primarily providing administrative oversight of the comprehensive care model, working closely with the CEO and executive leadership. The CMO will work with leaders throughout the organization to continue to evolve effective integration of care and evidenced based medicine, spearhead innovative programs and technology support, and strengthen community health outcomes—all while maintaining an active role in patient care.

The CMO will set the departmental vision and direction for attracting, engaging, developing, and retaining a performance focused culture that connects to the mission in support of the organization’s goals and objectives. The CMO must possess the ability to masterfully influence and manage all matters within the scope of responsibilities, while partnering closely with the CEO and executive team to collaborate and engage internal and external stakeholders in the optimization and utilization of the available resources demonstrating resiliency and competency as a leader. In coordination and/partnership with the executive staff, the CMO position is responsible and accountable for effective cross functional clinical, administrative and quality of the health system’s performance, with assigned responsibility for the specific, identified clinical teams.

Essential Duties & Responsibilities

Clinical Leadership

• Shape and execute the clinical strategy, balancing productivity, quality, and patient access working to ensure progress on integration and improved health outcomes.
• Oversee the Quality Assurance/Performance Improvement Committee, driving measurable enhancements in care delivery and helping achieve expected access and value-based care standards and measures.
• Supervise assigned clinical Directors to refine protocols, and conduct credentialing/performance reviews to uphold excellence and performance expectations.
• Partner across leadership to seamlessly evolve and improve integration of care across the entire health service continuum offered by the health system
• Work with key leadership and members of management to identify, design and implement improved clinic operating processes and systems to enhance patient flow, improve clinic administration and support operational excellence.
• Responsible for effective and appropriate credentialing and privileging for healthcare personnel aligned with requirements and standards.
• Performs administrative functions and analysis related to medical program (budgets, data, reporting and audit preparation) as required.

Patient Care

• Provide visionary leadership for all clinical programs, ensuring the delivery of high-quality, evidence-based care across all services either through direct oversight or effective partnership and collaboration within the leadership team.
• Deliver and coordinate competent, comprehensive and compassionate care for patients aligned with the establish and approved clinical guidelines and medical protocols for the health system.
• Participate in peer review/chart audits and quality improvement initiatives
• Complete documentation of patient findings, recommendations and orders at the end of each visit according to the established requirements, including completing documentation within the approved timelines.
• Partner with clinical teams to ensure an innovative, and highly functioning care team model is available to provide effective primary health services
• Maintain licensure and expertise through ongoing continuing medical education (CME).

Strategic Impact

• Develop quality metrics and deliver results to optimize value-based care funding, shared savings and/or incentives (e.g., reducing chronic disease readmissions by 15%), aligning with organizational goals and securing appropriate third-party reimbursement.
• Collaborate on budget planning and applicable federal grant applications to fuel high-impact services and sustainable service delivery.
• Build innovative partnerships to address chronic disease, remote patient monitoring, telehealth and social determinants of health, enhancing affordability and outcomes for a patient population that includes underserved and multilingual communities.
• Ensure compliance with FQHC Section 330 requirements, established evaluative measures (including Uniform Data Services (UDS) reporting) and enabling services.
• Ensures compliance with other federal of state requirements related to the continuum of care provided by the health system (e.g., SAMHSA, the Behavioral Health Association or Health Care Policy and Financing)

Organizational Influence

• Advise on staffing, equipment, and resource needs as the primary health Executive leadership.
• Contribute to strategic planning, analysis, discussions, and lead provider recruitment efforts.

Basic Employment Responsibilities

• Compliance and Ethics: Adheres to the health system's Corporate Compliance plan and complies with the health system's Code of Conduct.
• Cultural Competence: Respects and accommodates different cultures and the diversity of health beliefs held by disparate populations as demonstrated through appropriate language and interactions.
• Communication and Customer Service: Committed to prompt and clear communication in service to both internal and external customers by returning phone calls and e-mails quickly and ensuring response within two business days unless extenuating circumstances apply.
• Teamwork: Staff actively seek and provide guidance, and is a contributor to the organization and any teams or committees they are involved in. The employee is respectful, kind and helpful when working with other staff.
• Training: Attends all mandatory staff meetings and training.
• Timely completion of assigned E-Learning Courses: Employee has completed all required essential learning courses by the due date.

Management Responsibilities

Leadership: Position is a strategic member of the Senior Management Team. Must demonstrate leadership qualities, collegial relationships with other members of the management team.

Key Performance Indicators: Employee meets targets related to the KPI indicators established for the year.

Essential Learning Assignments: Staff for with the Manager is responsible for meeting Essential Learning assignments by the due date.

Performance Evaluations: Manager is responsible for completing 90 Day and Periodic Performance Check-ins by the due date.

Essential Skills, Abilities & Strengths

• Expertise in examining, diagnosing, and treating patients across all age groups with cultural sensitivity and a focus on underserved populations.
• A strategic mindset with strong communication skills to inspire and lead teams.
• Strong administrative, analytic, clinical and reporting skills including written and verbal presentations.
• Proven organizational, problem-solving, and interpersonal abilities to deliver results.
• Deep knowledge of and experience with managed care, quality assurance programs, and risk management in primary care settings with an interest and willingness to lead in related, integrated areas (oral health, pharmacy, psychiatry).
• Experience designing and leading effective population health strategies and/or care management initiatives.
• Extensive familiarity and experience with healthcare IT systems (e.g., EHRs health record data optimization, telehealth implementation, etc.).
• A collaborative spirit, confident in partnering with diverse teams to innovate and execute and willingness to lead and evolve administrative skills with the organization’s needs as may be appropriate for the position.

Misc. Duties as Assigned

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Minimum Education: Completion of accredited medical school. Preferred: M.D. or D.O.
• Minimum 10 years of progressive healthcare administration and leadership; Preferred: Management experience required, including healthcare program and budget development, policy development, audits and staff development experience.
• Minimum Active, unrestricted Colorado Medical License with no pending or previous disciplinary action from any state licensing entity, Board Certified or Eligible in a primary care specialty, Current DEA license.
• Additional Certifications: BLS PRO
• Employee Health Requirements: Annual TB screening, annual FLU immunization, and other vaccine requirements as may be required and appropriate for a healthcare setting.
• Knowledge of state of the art medical, scientific and treatment methods in area of specialty, awareness of current medical, education and psychosocial intervention procedures.
• Proven managerial and administrative skills and expertise, preferably in rural environments characterized by time pressure, varied populations and less-than-optimal staffing levels.
• Creative skills, abilities, resourcefulness and judgement in the analysis and solution of medical, managerial and administrative problems.
• Experience working with information technology staff and other administrative staff to implement and manage sophisticated practice management tools and optimize EHR functionality aligned with organization’s goals.
• Ability to work in various community settings within the region and demonstrate leadership, team management, interpersonal skills and relationship building.
• Ability to support the goals of the organization and have flexibility with work schedule and site deployment, when necessary.

Preferred

• Hands-on experience in community healthcare settings including work with indigent populations and underserved populations.
• Familiarity with integrated care models, FQHC operations, and working with multilingual communities.
• Bi-lingual (Spanish, English)

Requirements

• Must have a current valid driver’s license and ability to be commercially insured and maintain a driving record that allows insurability with the health system's commercial insurance agency.
• Subject to required background screenings (including criminal background check), prior to employment.

Working Environment/Physical Activities

Employee must occasionally lift and/or move 15 pounds up to 50 pounds on an occasional basis. Employees are frequently required to walk, sit, stand or kneel and occasionally required to climb or balance and stoop. Must have the ability to sit for longer periods at a computer. Employees must be able to travel between health system locations. Possible potential exposure to communicable disease. The noise level in the work environment is usually moderate. The health system may make reasonable accommodations to enable individuals with disabilities to perform the essential functions.