Community Manager

Muncie, IN

Highlights:

• Fast-Growing Company: Our client is backed by Private Equity investors and is in a major growth and reinvestment phase, providing excellent future career opportunities to promote into.
• Pride in Your Company: While other groups are just buying and selling assets, our client is committed to building a Best-In-Class platform for residents, already investing $50MM in community improvements across the region.
• Reasonable Hours: A true Mon-Fri / 40 hour schedule. Weekends are not required.
• Excellent Benefits: Base pay + sales/lease commissions + full suite of benefits and 401k.

What you’ll do:

• Responsible for day-to-day management of a wonderful, manufactured home community.
• Perform regular operational tasks such as collecting rent, managing supplies and marketing materials, upholding community standards, hosting community events, developing team members, etc.
• Provide best-in-class service to customers and residents, and act as an expert home advisor.
• Act as the main source of communication for the residents and will be the point person when it comes to resolving all complaints that come through your office.
• Make executive decisions when it comes to financial success (NOI) and the overall safety and conditions of your community.

Responsibilities:

• Manage daily community operations, including but not limited to: rent collections, resident relations/evictions, maintain community budget, conflict resolution, etc
• Recruit, train, manage, and develop team members.
• Leadership and staff management holding consistent team meetings to facilitate employee growth
• Manage the turn of all new, used, foreclosed, and broker homes to ensure ongoing success and high occupancy of the community
• Plan and oversee community events to help maintain a positive community environment
• Coordinate with residents to uphold property standards
• Oversee community maintenance and curb appeal
• Marketing and occupancy optimization
• Administrative tasks using property management software

What you’ll need:

• High school diploma or GED is required
• 3+ years of community management / property management experience
• Knowledge of manufactured housing industry (preferred)
• Experience with property management software (Rent Manager, Yardi or similar)
• Proven track record of rent collection and revenue management
• Strong organizational and communication skills
• Leadership and team management experience
• Customer service excellence – be ready to share stories of successful resident engagement and problem resolution!

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