Security Operations & Backup Engineer
Slough 4 days per week
£30k
Our client are a IT company who specialise in Cyber Security. They are now looking for a Security Ops and Backup Engineer to join their team in their Slough office.
The role:
- Strong technical skillset in backup and recovery technologies
- Managing tickets from cradle to grave ensuring consistent customer communication throughout the life of the tickets
- Ensure tickets of all types are being driven to a successful outcome within the agreed service levels
- Raising vendor cases and liaising with 3rd Party’s to remediate tickets
- Diagnostic use and administration of the teams technical tools and monitoring systems
- Troubleshooting and resolving Incidents & Problem tickets, using troubleshooting best practice and vendor documentation