Customer Success Lead | London (3 days) | £70k base + comms 🚀

Great at keeping clients and building teams that do the same? Read on.

My client is a fast-growing 24/7 managed cloud provider that keeps critical websites, apps and cloud platforms running for big-name brands, SaaS products and agencies. They’re known for being reliable and honest, and they’re now hiring someone to own UK client retention.

The role 🎯

👥 Lead and coach the UK Customer Success team

❤️ Own client health, renewals and retention

🚨 Spot risk early and lead escalated client issues

📊 Help build the CS playbook and AI tooling

This isn’t ticket-handling. Engineers run the service. You make sure clients see its value and stay.

You’ll bring 💼

✅ 5+ years in customer success from a tech company (managed services, cloud, SaaS or hosting ideal)

✅ 2+ years leading a team

✅ A proven retention track record, with the numbers to show it

✅ Enough tech fluency to discuss AWS, Azure or GCP credibly

The package 🎁

💰 c£70k base + comms

🏢3 days London

Interested? Message me for a confidential chat.