Job Description:

We are seeking a Customer Service Representative (CSR 1) to join our team. In this role, you will work directly with customers to provide guidance, support, and resources, ensuring they achieve their program goals and receive the services they need. You’ll conduct workshops, assist with applications, and follow up to ensure customer satisfaction while collaborating with a supportive team.

Responsibilities:

• Build strong relationships with customers and monitor their progress.
• Assist customers throughout the application process and program services.
• Conduct workshops and trainings for customers.
• Help customers access resources like educational/vocational training, medical, child care, transportation, mental health, and legal support.
• Follow up to ensure needs are met and concerns are resolved.
• Collaborate with team members to resolve participant issues.
• Maintain accurate case notes and documentation.
• Report barriers preventing customer engagement to project staff.

Qualifications / Skills:

• High school diploma required.
• Strong problem-solving skills and ability to handle customer complaints calmly.
• Basic computer skills: Microsoft Word, Excel, PowerPoint, Teams, and email.
• Ability to multitask efficiently.
• Professionalism and strong teamwork.
• Excellent customer service skills.
• Bilingual (Spanish is a plus).

Work Type: Onsite