Job Summary

We are seeking Bilingual/Multilingual Customer Service Representatives to support a large-scale public service enrollment program in a remote contact center environment. This role involves handling inbound calls, educating callers on available options, and assisting with enrollment-related processes while delivering professional, accurate, and empathetic customer service.

The ideal candidate has prior call center experience, strong communication skills, language fluency, and the ability to succeed in a structured, fast-paced remote setting with strict attendance and training requirements.

Location & Employment Details

• Work Arrangement: Fully Remote
• Time Zone: Eastern Time preferred
• Employment Type: Temp-to-Perm
• Openings Available: Multiple positions
• Eligibility: U.S. work authorization required (no international background checks permitted)

Key Responsibilities

• Handle inbound customer calls related to enrollment services
• Provide clear, accurate information and guidance to callers
• Assist with enrollment and disenrollment processes
• Review submitted forms for completeness and accuracy
• Maintain accurate records and data entry
• Escalate issues or concerns to supervisory staff as needed
• Support call coverage during high-volume periods
• Perform additional duties as assigned by management

Qualifications & Experience

Education: High school diploma or equivalent required

Experience:

• 1–2 years of call center experience strongly preferred
• Customer service or human services background required
• Ability to manage high call volumes and multitask effectively
• Strong computer skills and typing proficiency
• Excellent verbal and written communication skills
• High reliability, punctuality, and adherence to schedule
• Ability to learn and apply program knowledge quickly
• Professional demeanor and positive, team-oriented attitude

Technical & Equipment Requirements (BYOD)

Candidates must provide and maintain their own equipment:

Computer:

• Windows 10 or newer OR
• MacOS 10.15 or newer
• Chromebooks are not permitted

Headset:

• Wired USB headset with microphone and noise suppression
• Bluetooth headsets are not allowed

Internet Connectivity:

• Minimum 25 Mbps download (single user)
• 50 Mbps download (shared connection)
• Minimum 5 Mbps upload (10 Mbps preferred)
• Hardwired Ethernet connection required
• Mobile hotspots may not be used as the primary connection

Additional Notes

• This role operates in a highly structured environment with limited flexibility for attendance or schedule changes
• Successful candidates demonstrate professionalism, adaptability, and a strong commitment to customer service excellence