The Hire Solution has partnered with an international travel organization for two immediate positions on a contract to hire basis for bilingual Member Services Representative. The ideal candidate would be a native level Spanish or Portuguese speaker, who is strong with customer service, data entry and writing. This is a customer supporting role, so great phone etiquette and customer service orientation are very important. Duties include:

·      Effectively communicate using languages English, Spanish and/or Portuguese, to assist global clients’ operations and relationships.

·      Greet customers warmly and ascertain problem or reason for calling

·      Responsible for servicing and logging high volume customer inquiries and requests in a fast-paced call center environment

·      Able to multi-task handling telephone calls, emails, faxes, mail and various projects assigned by management

·      Proactively market and enroll products to new members over the phone

·      Support and retain existing member relationships

·      Support various activities such as research charge disputes, process return mail, route voicemails, faxes and mail as needed

·      Maintain membership services standards. Meet performance standards including effectiveness, efficiency, attendance and quality objectives. Support center operational and service level goals

·      Maintain positive attitude and professionalism at all times in what can sometimes be a stressful environment

·      Consistently demonstrate effective and professional handling of inbound and outbound telephone call activity.

REQUIREMENTS:

·      Legally eligible to work in the US without sponsorship

·      High school graduate with some college preferred

·      1+  years customer service/call center experience

·      Type 50+ WPM

·      Fluent in English along with fluent Spanish and/ or Portuguese. Verbal and Written required.

·      Excellent customer service skills. Strong track record of providing excellent customer experiences, and building lasting customer relationships.

·      Customer orientation and ability to adapt/respond to different types of characters. Ability to communicate successfully with employees and clients

·      Strong phone contact handling skills and active listening.

·      Ability to multi-task, prioritize and manage time effectively

·      Must be disciplined, self-motivated and able to multi-task

·      Willingness to work in a team environment

·      Strong computer skills, proficient using internet and email (Microsoft Office Word and Excel a plus). Technically savvy with experience navigating multiple computer systems.

·      Ability to work 7:00 a.m. to 4:00 p.m. shift

·      Ability to work other shifts if necessary to cover the language requirement (call center is open Monday – Friday, from 7:00 a.m. to 8:00 p.m. NO WEEKENDS!)

·      Ability to work most holidays