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Retirement Plan Account Administrator
Charlotte, NC
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Scope of Position


We are seeking a Retirement Plan Account Executive to manage and grow an established book of employer-sponsored retirement plans. This client-facing role focuses on fiduciary oversight, plan administration, participant engagement, and long-term client retention.


The Account Executive serves as a trusted partner to plan sponsors, participants, recordkeepers, and third-party administrators, ensuring exceptional service, regulatory compliance, and strong participant outcomes. This role is ideal for a retirement professional who values structure, accountability, and long-term client relationships.


Responsibilities


●      Manage fiduciary reviews, compliance documentation, and retirement plan files

●      Serve as primary contact for plan sponsors and participants

●      Conduct enrollment meetings and fiduciary review meetings

●      Coordinate with recordkeepers and TPAs to resolve service needs

●      Maintain accurate, real-time CRM and fiduciary system records

●      Support participant rollovers, roll-ins, and communication initiatives


Qualifications


●      Experience supporting employer-sponsored retirement plans

●      Strong understanding of fiduciary processes and compliance

●      Excellent organizational and communication skills

●      Client-service mindset with close attention to detail

●      Professional certification, Series 65 License, is required

●      Bachelor’s degree in Finance, Business Administration, or related field


Who Thrives in This Role


This role is a strong fit for someone who:

●      Takes ownership naturally - You don’t wait to be reminded—clients, files, and follow-ups live in your head (and your system).

●      Values precision and process - You believe clean files, accurate notes, and disciplined workflows are non-negotiable—not busywork.

●      Enjoys being client-facing - You’re comfortable leading meetings, explaining complex concepts clearly, and building trust with plan sponsors and participants.

●      Thinks like a fiduciary - You take responsibility seriously and understand the importance of doing things the right way, every time.

●      Balances service with results - You care deeply about the client experience and understand how engagement, retention, and asset flows connect to business success.

●      Thrives in a collaborative environment - You show up prepared, contribute to team conversations, and want to be part of something well-run and professional.


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