Scope of Position

The National Account Manager plays a critical role in driving business growth by expanding strategic customer relationships and securing new business opportunities. This position is responsible for increasing market share within key accounts while delivering innovative packaging solutions supported by world-class R&D, Operations, and Customer Support teams.

The ideal candidate is a proactive sales leader with a strong background in strategic account management, value-based selling, and customer relationship development.

This position may be based in multiple locations across our operational footprint and requires significant collaboration across departments to support customer success and organizational growth.

Responsibilities

• Champion and uphold all company safety, health, quality, GMP, and operational policies, procedures, and best practices.
• Identify, prospect, and develop new business opportunities through strategic outreach and cold calling activities.
• Build and execute strategic growth plans to increase revenue and customer engagement.
• Manage and strengthen relationships with key decision-makers across customer organizations, ensuring alignment with business objectives and long-term success.
• Serve as the primary point of contact for strategic accounts, coordinating cross-functional collaboration with engineering, industrial design, supply chain, sourcing, marketing, and customer service teams.
• Provide day-to-day leadership and direction to Sales Support Representatives and Customer Service Representatives to ensure exceptional customer support.
• Accurately manage commercial data, including customer forecasts, pipeline activity, and new business opportunities.
• Maintain and update CRM, ERP, and other commercial databases with accurate customer and sales information.
• Increase market share and packaging allocation within strategic customer accounts.
• Deliver value-added solutions that strengthen customer partnerships and support long-term business growth.
• Travel up to 70% as required to support customer relationships and business development efforts.

Qualifications

• Bachelor’s degree in Business, Marketing, Sales, or a related field preferred; equivalent experience will also be considered.
• Minimum of 7 years of experience in strategic or value-based selling, preferably within manufacturing or packaging industries.
• Proven ability to develop new business and grow strategic customer relationships.
• Strong prospecting and cold-calling skills with the ability to effectively position value-added solutions.
• Excellent verbal and written communication skills with the ability to engage effectively with internal teams, customers, and vendors.
• Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency in CRM systems, ERP platforms, and Microsoft Office applications.
• Ability to work independently while collaborating effectively across cross-functional teams.
• Demonstrated leadership, relationship management, and problem-solving capabilities.
• Consistent attendance, professionalism, and commitment to delivering exceptional customer service.

Core Competencies

• Strategic Account Management
• Business Development & Prospecting
• Relationship Building
• Value-Based Selling
• Cross-Functional Collaboration
• Customer Engagement & Retention
• Communication & Negotiation
• Commercial & Forecast Management
• Leadership & Team Collaboration