We are looking for a Service Excellence & AI Integration Manager to join our growing team and help deliver cutting-edge AI-powered solutions to our clients.

This role is ideal for a professional who combines technical expertise, strong project management skills, and excellent communication abilities to lead customer-facing projects and ensure the successful integration of AI technologies into real business environments.

You will work closely with clients, engineers, and product teams to ensure smooth deployments, high-quality service delivery, and outstanding customer experience.

Key Responsibilities:

• Manage AI integration and customer implementation projects from planning to delivery
• Coordinate between clients, engineering teams, and product teams to ensure successful deployments
• Maintain service excellence and high customer satisfaction
• Translate customer requirements into AI-powered solutions and workflows
• Support AI prompt engineering and workflow optimization
• Oversee integrations with enterprise systems, APIs, CRM, ERP, and digital platforms
• Track project progress, manage timelines, and ensure delivery milestones are met
• Provide consulting-level guidance to customers during onboarding and implementation

Required Qualifications:

• Bachelor’s degree in Computer Science or related field
• Minimum 5 years of experience in:
• Systems integration
• Technical consulting or customer-facing project roles
• Project management in technology environments
• Experience managing complex technology or integration projects
• Experience working with enterprise or B2B customers
• Experience with AI prompt engineering
• Strong communication, presentation, and stakeholder management skills

Preferred Qualifications:

The following experience will be considered a strong advantage:

• Python development
• Experience with LangGraph or AI agent frameworks
• Knowledge of Natural Language Understanding (NLU)
• Experience with IVR or conversational AI systems
• Experience implementing AI assistants, chatbots, or voice AI solutions
• Background in consulting or customer solution delivery

What's on Offer:

• Stock Options – Participate in the long-term success of the company
• AI Training & Growth – Gain hands-on experience in one of the most advanced sectors in technology: Artificial Intelligence
• Fast-Growing Environment – Join a dynamic international team building next-generation AI solutions
• High-Impact Work – Help reshape how companies interact with customers through AI
• Career Development – Opportunity to grow with a rapidly expanding company

The ideal candidate has experience running customer-facing technology projects or consulting engagements, understands AI-driven systems, and is passionate about delivering excellent service and impactful technology solutions.