Dental Business & Operations Lead

Kaya Dental – Leominster, MA

Salary: $65,000–$80,000 per year + Performance Bonus

Employment Type: Full-Time

Kaya Dental

Join a Growing, Systems-Focused Dental Practice

Kaya Dental is looking for an experienced Dental Business & Operations Lead who is ready to take ownership of the business side of a thriving private practice.

This is much more than a traditional office manager position. We are seeking a leader who understands insurance, accounts receivable, scheduling, and practice operations—and who enjoys creating efficient systems that allow a practice to thrive.

Our goal is to build a highly organized, scalable practice where exceptional patient care is supported by outstanding operational processes. If you naturally think like an owner, enjoy solving problems, and take pride in making things run better every day, we'd love to meet you.

What You'll Do

Insurance & Revenue Cycle Management

• Manage insurance verification and patient eligibility
• Submit, monitor, and resolve insurance claims
• Proactively manage insurance aging and accounts receivable
• Follow up on outstanding claims and unpaid balances
• Help improve collections and overall revenue cycle performance

Practice Operations

• Oversee daily front office systems and workflows
• Optimize provider and hygiene schedules for maximum efficiency
• Identify operational bottlenecks and implement practical solutions
• Help establish systems that allow the practice to operate efficiently, even when ownership is not onsite
• Support the implementation of new operational processes and best practices

Software & Systems

• Assist with the practice's transition from Dentrix to Archie
• Learn the new platform and help optimize workflows
• Identify opportunities to improve reporting, communication, and operational consistency
• Help train team members on updated systems and processes

Patient Experience

• Ensure every patient receives an exceptional experience
• Improve scheduling, communication, and patient follow-up processes
• Support patient retention and referral initiatives
• Create a welcoming, organized front office environment

Team Leadership

• Lead by example with a positive, collaborative attitude
• Foster accountability and teamwork throughout the office
• Support ongoing staff development and process improvements
• Build consistency across all front office systems

Business Performance

Monitor and help improve key practice metrics, including:

• Production
• Collections
• Insurance aging
• Schedule efficiency
• Accounts receivable
• Patient retention
• Operational effectiveness

Who We're Looking For

This position is ideal for someone who:

• Thinks like an owner rather than simply completing assigned tasks
• Is highly trustworthy and dependable
• Takes initiative without waiting to be directed
• Enjoys improving systems and solving problems
• Balances attention to detail with a big-picture mindset
• Works well independently while supporting the entire team
• Is both willing to learn and eager to teach others
• Wants to play a meaningful role in the continued growth of the practice

Qualifications

Required

• 3–5+ years of dental office management or high-level front office leadership experience
• Strong knowledge of dental insurance, eligibility verification, claims processing, and accounts receivable
• Experience managing insurance aging and improving collections
• Excellent organizational, communication, and leadership skills
• Strong understanding of dental scheduling and workflow optimization
• Ability to manage multiple priorities in a fast-paced environment

Preferred

• Experience using Dentrix
• Experience implementing or transitioning to new practice management software
• Familiarity with Archie or other cloud-based dental software
• Proven success improving office systems, workflows, and operational performance
• Experience working with production and collections reporting

Compensation & Benefits

• $65,000–$80,000 annual salary
• Performance-based bonus opportunities
• 401(k)
• 401(k) with 3% employer match
• Paid Time Off
• Paid holidays
• Flexible scheduling
• Professional development and continuing education support
• Lunch-and-learn opportunities
• Employee dental benefits
• Family leave
• Retirement plan