Dedicated Operations Manager – LTL Transportation & Dedicated 3PL Operations

Our client is seeking an experienced Dedicated Operations Manager to manage a dedicated 3PL operation for one key customer. This individual will be responsible for managing and executing all LTL transportation for the client, along with overseeing the client's on-site temperature-controlled operation.

This is a highly visible, customer-facing leadership position. The Dedicated Operations Manager will serve as the primary transportation and logistics contact for the client and will have direct responsibility for ensuring their entire LTL transportation operation runs efficiently, safely, and according to customer expectations.

Key Responsibilities

• Manage the complete day-to-day operations of a dedicated 3PL account serving one client.
• Take responsibility for all LTL transportation services for the client, from daily planning and scheduling through final delivery.
• Oversee the movement of the client's LTL freight, ensuring shipments are picked up and delivered on time and damage-free.
• Manage operations within a temperature-controlled facility and ensure temperature-sensitive freight is handled according to customer requirements.
• Plan, schedule, and coordinate drivers based on daily freight volumes and customer needs.
• Oversee dispatch, routing, pickup and delivery activity, and overall LTL service performance.
• Monitor freight movement and proactively address delays, service failures, damages, or other transportation issues.
• Serve as the primary on-site transportation and logistics contact for the client.
• Develop a strong working relationship with the client and maintain regular communication regarding transportation needs, service levels, and operational performance.
• Ensure customer requirements, service levels, KPIs, and transportation expectations are consistently achieved.
• Lead, supervise, coach, and develop drivers and operational employees assigned to the dedicated account.
• Maintain a strong safety culture and ensure compliance with company and customer procedures.
• Resolve driver, employee, freight, transportation, and customer-related issues.
• Coordinate staffing, drivers, equipment, and transportation resources based on the client's needs.
• Identify opportunities to improve LTL transportation efficiency, service, productivity, and account performance.
• Communicate operational results, challenges, and customer needs to senior leadership.

Qualifications

• Strong LTL transportation experience is required.
• Previous management experience within LTL transportation, 3PL, dedicated transportation, trucking, logistics, or distribution.
• Hands-on experience managing LTL pickup and delivery operations, drivers, dispatch, routing, scheduling, and freight movement.
• Experience being directly responsible for a customer's transportation operation or dedicated 3PL account strongly preferred.
• Temperature-controlled transportation, warehousing, or distribution experience strongly preferred.
• Experience managing drivers and operational employees.
• Strong understanding of LTL service requirements, freight handling, transportation KPIs, safety, and customer service.
• Strong customer relationship and account-management skills.
• Ability to manage a fast-paced transportation operation and resolve service issues quickly.
• Excellent leadership, communication, organizational, and problem-solving skills.

Benefits & Growth

The company offers health, dental, and vision insurance, along with additional company benefits.