Operations and Sales Manager

As the Operations & Sales Manager you will provide strategic leadership and direction for all transportation services. Your focus will be successfully managing client relationships, meeting, or exceeding client expectations, and working to ensure effective operational solutions and service improvements, lead a team of individuals responsible for utilizing analytical and operational expertise to 1) partner with sales leadership to drive strategic goals, 2) increase understanding of drivers that influence sales performance and 3) ensure timely implementation of required operational processes for optimum business planning.

This position is a critical function, working closely with the Sales, Finance, and Operations teams to ensure seamless go-to-market and beyond.

Position Description

Oversee the sales and operations for the territory. You are tasked with increasing sales, thereby solidifying our business's position in the market. You will be supervising the department and ensuring that its goals are aligned with the overall business objectives.

Qualifications:

• Experience in a key reporting and analytical role (strongly preferred in Sales Operations)
• Experience managing others/leading teams
• Analytical thought process to discover problems and suggest best way to solve them
• Business acumen to understand management perspective and anticipate questions
• Excellent communication skills to succinctly convey the results of the analysis
• Presenting to executives preferred. 
• Strong knowledge of reporting and visualization tools
• Work closely with field sales to understand reporting requirements to drive revenue growth
• Proactively produce additional leading metrics that would point out areas where salespeople and their managers need to focus to increase chance of success in obtaining new customers and retaining existing ones
• Train and manage sales and operational personnel
• Provide insight into sales trends to optimize performance of our sales force
• Assist in the process of defining new Sales Operations procedures and refining existing ones.
• Keep tight control of procedures, reports and analysis around pipeline management

Responsibilities:

• Be a vital player for the Team.
• Responsible for leading all activities associated with the efficient operation of accounts assigned.
• Manage the performance of salaried employees as well as hourly paid employees under his/her responsibility, resolve performance issues, and ensure compliance with policies and procedures.
• Collaborate with senior leadership and customers to determine their needs and expectations and operate the account to meet those demands.
• Be responsible for the payroll of employees.
• Analyze weekly and monthly financial statements to determine account profitability and provide financial data and weekly operations reporting to senior leadership.
• Be aware of and involved with accounts payable, vendor quotes for purchased materials, and customer invoicing.
• Hold Safety meetings, provide safety training and ensure compliance with safety regulations.
• Performs other duties as assigned.
• Must be available to work on a flexible schedule on the various work shifts.