Product Adoption Consultant

Come, Innovate, Build, Disrupt & Thrive!

Position Overview

KēSTA I.T. is seeking a Product Adoption Consultant to drive adoption of a newly built, platform that helps financial institutions consolidate data and lead-source large-scale clients and partners. The platform integrates with Salesforce and other public information sources, and it is being rolled out and enhanced on an ongoing basis. This is a new, growth position on-site in Utah.

The role begins with a Train the Trainer onboarding track, where much of the training documentation already exists and you will enhance and contribute to it as you complete your coursework. Once onboarded, you become the trainer and primary point of contact for user questions, supporting roughly 1,500 internal users, primarily bankers, leaders, and other points of contact who currently follow a clearly defined but manual process.

You will partner mostly with bankers, while also working with operations and technology stakeholders and passing user feedback to the right teams. You will present findings and updates to senior leaders and executives, and support change management and communications as new functionality and process changes are introduced. Because you will be the expert on the tool but not necessarily on the business, credibility, patience, and the ability to bring experienced professionals along with change are key.

This is a contract position with a high likelihood of extending well beyond 6 months.

Key Responsibilities

• Complete Train the Trainer onboarding and become proficient in the platform.
• Serve as the primary point of contact for user questions and support.
• Deliver training sessions and workshops for approximately 1,500 users, including bankers, leaders, and other points of contact.
• Develop, enhance, and maintain training materials, user guides, FAQs, and related documentation to support onboarding and adoption.
• Plan, distribute, and analyze user surveys to gather feedback and identify opportunities for process and product improvements.
• Track trends in user feedback and provide actionable insights to improve user experience and adoption.
• Present findings, recommendations, and status updates to stakeholders, including senior leadership and executives.
• Partner with business and technical teams, including operations and technology stakeholders, to understand user needs and communicate feedback to the appropriate groups.
• Support change management and communications activities tied to new functionality, enhancements, and process changes.
• Facilitate meetings, workshops, and stakeholder discussions as needed.

Required Qualifications

• Bachelor's degree or equivalent work experience
• Excellent verbal and written communication skills
• Fluent English communication skills, including the ability to create professional business communications and training materials
• Demonstrated ability to learn new systems, tools, and business processes quickly
• Experience in corporate training
• Experience at the crossroads of software enabling, facilitating, and improving established business processes
• Experience creating user documentation, training materials, FAQs, and instructional content
• Experience designing, distributing, and analyzing surveys and user feedback
• Experience presenting information to senior leaders and executive-level stakeholders
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Banking industry experience
• Experience supporting software, technology, or enterprise platform implementations
• Experience with change management, user adoption, or business readiness activities
• Experience gathering business requirements and translating them into actionable recommendations
• Familiarity with Agile methodologies and product delivery processes
• Experience working with cross-functional teams including business, operations, and technology stakeholders

Work Environment & Physical Requirements

• Hybrid / Onsight in Midvale, Utah
• Candidates should reside in Utah
• Contract position

Available Benefits

• Medical Benefits (Platinum level plans available)
• Work from home / Hybrid / Onsite options
• PTO
• Holiday Pay
• VTO
• 401K
• Charitable Match
• Training reimbursement

About KēSTA I.T.

Our name says it all; KēSTA I.T. (Keys-to-I.T.) AND our people are our keys to our success!

KēSTA I.T. is a premier Utah-based technical staffing and consulting services firm. We specialize in temporary and permanent placement of Software, Hardware, Network, Cloud, CRM/ERP, Data, End-User support, Web and Executive / leadership-based positions on a full time and consulting basis.

If you're interested in a role where top performance is rewarded, personal time is valued, and excellence is demanded at every level we want to talk to you today!

Where do you want to go? We've got the keys! ~ KēSTA I.T.