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Mid-Level Desktop Support Consultant

Location: Santa Fe, New Mexico (Onsite)

Job Type: Contract

Experience Level: Mid-Level (3–5+ Years)

Position Overview

KēSTA I.T. is seeking a skilled and customer-focused Desktop Support Consultant to provide onsite technical support for a single client location in Santa Fe, New Mexico. This individual will serve as the primary point of contact for end-user support, ensuring the reliable operation of desktops, laptops, peripherals, mobile devices, and Microsoft technologies.

The ideal candidate has strong troubleshooting skills, excellent customer service abilities, and experience supporting Windows environments within an enterprise setting. This role requires someone who enjoys solving technical problems while providing an exceptional end-user experience.

Key Responsibilities

• Provide onsite desktop support for end users at a single client location.
• Install, configure, maintain, and troubleshoot Windows desktops and laptops.
• Diagnose and resolve hardware, software, printer, and peripheral issues.
• Support Microsoft technologies including Windows 10/11, Microsoft 365, Outlook, Teams, and Office applications.
• Provision, configure, and deploy new computers and mobile devices.
• Manage user accounts, passwords, and permissions using Active Directory and Microsoft Entra ID (Azure AD) where applicable.
• Install software updates, operating system patches, and security updates.
• Troubleshoot network connectivity issues including VPN, Wi-Fi, and wired network connections.
• Support printers, scanners, conference room technology, and other end-user equipment.
• Document support activities, issue resolution, and asset information within the ticketing system.
• Escalate complex technical issues to higher-level support teams as needed.
• Maintain hardware inventory and assist with asset lifecycle management.
• Deliver professional, courteous, and timely customer service while meeting established service level agreements (SLAs).

Required Qualifications

• 3–5+ years of desktop support or technical support experience.
• Strong experience supporting Microsoft Windows operating systems.
• Experience with Microsoft 365 including Outlook, Teams, Word, Excel, and PowerPoint.
• Experience supporting Active Directory user administration.
• Knowledge of desktop hardware, laptops, printers, docking stations, and peripherals.
• Familiarity with basic networking concepts including TCP/IP, DNS, DHCP, VPN, and wireless connectivity.
• Experience imaging and deploying Windows workstations.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple support requests in a fast-paced environment.
• Strong customer service mindset with a professional demeanor.

Preferred Qualifications

• Experience with Microsoft Intune or Endpoint Manager.
• Experience with Microsoft Entra ID (Azure Active Directory).
• Familiarity with ServiceNow, Jira Service Management, or similar ticketing systems.
• Experience supporting conference room AV technologies.
• CompTIA A+, Network+, Microsoft, or similar technical certifications.
• Experience working in enterprise or government environments.

Technical Skills

• Windows 10 & Windows 11
• Microsoft 365
• Outlook
• Microsoft Teams
• Microsoft Office Suite
• Active Directory
• Microsoft Entra ID (Azure AD)
• Intune / Endpoint Manager
• TCP/IP Networking
• VPN
• DHCP
• DNS
• Printer Support
• PC Imaging & Deployment
• Hardware Diagnostics
• Remote Support Tools
• ServiceNow (or similar ITSM platform)

What Makes You Successful

• Passion for helping users solve technical problems.
• Excellent interpersonal and communication skills.
• Strong organizational and time management abilities.
• Ability to work independently with minimal supervision.
• Detail-oriented with a commitment to quality service.
• Positive attitude and willingness to continuously learn new technologies.

About KēSTA I.T.

KēSTA I.T. is a Utah-based technical staffing and consulting firm specializing in connecting exceptional technology professionals with outstanding organizations. We provide contract staffing, direct hire, Recruitment Process Outsourcing (RPO), and technology consulting services across a broad range of IT disciplines.

At KēSTA I.T., our success is built on our Core Values:

• Putting People First
• Integrity & Ethics
• Growth
• Accountability
• Respect
• Continuous Improvement
• We are committed to helping talented professionals find rewarding opportunities where they can make an immediate impact while advancing their careers.

KēSTA I.T. — Where do you want to go? We've Got the Keys!