Senior Business Systems Analyst

Come, Innovate, Build, Disrupt & Thrive!

Position Overview

KēSTA I.T. is seeking a Senior Business Systems Analyst for a contract opportunity with a state government agency in Indianapolis, IN. This is an enterprise-level role that leads IT and data systems analysis and bridges business, technology, and leadership groups. The position is fully on-site and is open due to team growth.

This analyst supports the agency's digital transformation efforts by turning complex concepts and ambiguous needs into clear, actionable requirements and user stories. The work involves close partnership with internal stakeholders, product owners, subject-matter experts, and technical teams, often in situations that call for facilitating consensus and guiding groups toward shared outcomes.

Success in this role depends as much on interpersonal skills as technical ability. The ideal candidate listens actively, communicates clearly, negotiates effectively, manages expectations, and builds trust across diverse groups. The role reports to the Business Analysis Director on the Digital Transformation team and operates with significant independence.

Key Responsibilities

• Build and maintain trust-based relationships with stakeholders across the agency to support alignment, collaboration, and clear communication of technology and data-driven solutions
• Serve as the business relationship manager for specialized functional and business areas, providing strategic guidance, leading difficult conversations when needed, and helping drive organizational change
• Partner with IT and data practitioners, including the Data Governance Manager, IT Project Managers, and QA Testers, to develop detailed requirements that enable effective technology and data solutions
• Manage expectations across stakeholders, peers, vendors, leadership, and technical teams to keep delivery aligned and constructive throughout the project lifecycle
• Lead and facilitate discovery sessions, workshops, and discussions to understand business processes, pain points, and desired outcomes
• Translate complex concepts and ambiguous needs into clear requirements and user stories that align business objectives with technical feasibility
• Lead efforts to improve systems and processes by identifying root causes, mediating conflicting priorities, and breaking down silos to reach integrated, consensus-based solutions through influence, collaboration, and negotiation
• Collaborate with cross-functional teams to plan and advance interoperability across agency systems, data, and processes
• Support digital transformation strategic planning and lead change management by helping stakeholders understand system impacts, workflow changes, and the organizational shifts needed for adoption
• Communicate progress and tradeoffs clearly to senior leadership
• Follow established governance practices and promote their adoption across the organization

Required Qualifications

• Experience as a Business Analyst consultant or in a similar technology role for government
• Business analysis and problem-solving experience in a consultative or project setting
• Solid experience cultivating and managing business relationships with multiple stakeholders
• Strong interpersonal, communication, negotiation, and relationship-building skills
• Ability to work in person, fully on-site, in Indianapolis, IN
• Residence in Central Indiana

Preferred Qualifications

• Understanding of the software development life cycle (SDLC)
• Experience working with Azure DevOps
• Experience working with the Salesforce platform, including supporting business processes and eliciting and documenting requirements

Work Environment & Physical Requirements

• Fully on-site in Indianapolis, IN
• Candidates should live in Central Indiana
• Contract position

Available Benefits

• Medical Benefits (Platinum level plans available)
• Work from home / Hybrid / Onsite options
• PTO
• Holiday Pay
• VTO
• 401K
• Charitable Match
• Training reimbursement

About KēSTA I.T.

Our name says it all; KēSTA I.T. (Keys-to-I.T.) AND our people are our keys to our success!

KēSTA I.T. is a premier Utah-based technical staffing and consulting services firm. We specialize in temporary and permanent placement of Software, Hardware, Network, Cloud, CRM/ERP, Data, End-User support, Web and Executive / leadership-based positions on a full time and consulting basis.

If you're interested in a role where top performance is rewarded, personal time is valued, and excellence is demanded at every level we want to talk to you today!

Where do you want to go? We've got the keys! ~ KēSTA I.T.