Software Solutions Architect
Come, Innovate, Build, Disrupt & Thrive!
Position Overview
KēSTA I.T. is seeking a Software Solutions Architect to serve as a Salesforce Application Architect supporting a state government health and human services organization. The role supports the modernization and ongoing operation of critical child welfare and state hospital systems that deliver services to vulnerable children and families and require high availability, scalability, and compliance with state and federal standards.
In this senior position, you will lead the architecture, design, development, and implementation of enterprise-grade Salesforce solutions. The work includes transitioning legacy systems to a modern Salesforce-based platform, with a focus on Sales Cloud, Service Cloud, Experience Cloud, and Field Service Lightning (FSL), as well as supporting existing systems in production.
You will work with business analysts, product owners, stakeholders, and development teams that include state employees and contractors, providing technical leadership and mentorship while setting technical direction for the organization's child welfare applications. One of the supported systems serves over 8,000 users across state and private agencies and requires 24/7 Tier 2 operational support.
Key Responsibilities
• Lead end-to-end architecture and technical design of Salesforce solutions supporting case management, field service operations, and user engagement.
• Set the technical direction for child welfare applications and ensure architectural integrity, platform optimization, and alignment with strategic and operational goals.
• Conduct org health checks and platform assessments, delivering actionable recommendations based on Salesforce best practices.
• Participate in Design and Discovery sessions and promote adoption of Salesforce's Well-Architected Framework.
• Partner with business analysts, product owners, and stakeholders to translate complex business requirements into scalable, maintainable Salesforce solutions.
• Provide technical leadership and mentorship to development teams, including state employees and contractors, as well as to the agency and external groups.
• Lead development of software applications, server components, and services using approved and supported technologies, including design, testing, and documentation.
• Plan and coordinate integration of systems with business-area systems, external partners, state agencies, hosting platforms, and the Bridges application.
• Design and implement application security that complies with state policies, and ensure secure application development lifecycle (SADLC) practices are followed across all phases of development and deployment.
• Oversee proof-of-concepts to validate the technical feasibility and business value of proposed solutions.
• Lead impact analysis of changes driven by legislation, requests, or changes in governmental and business processes.
• Review and approve presentation materials for technical review meetings, approval sessions, and application demonstrations, as well as required technical deliverables and system engineering methodology.
• Work with teams and product owners to refine SADLC, prioritize agile backlogs, and maintain release readiness and schedule.
• Ensure compliance with ECM standards and procedures across development, system test, user acceptance testing, security, and production environments, including coordinating, creating, approving, and monitoring required work items.
• Make technical recommendations and decisions on changes to the Bridges application based on user requirements, and solve complex system design and programming problems with high security for client-level data.
• Support 24/7 operations of Tier 2 applications, and ensure compliance with security, performance, and regulatory standards.
• Research and evaluate relevant technology as it relates to business strategy, recommend configuration management tool best practices, and share improvements to tools and technology with development and technical support teams.
Required Qualifications
• Bachelor's Degree
• 5+ years of experience gathering and analyzing business and technical requirements in collaboration with stakeholders
• 5+ years of hands-on experience with Salesforce, SQL, Java, and web services development
• 2-3 Salesforce certifications
• Experience designing and implementing CI/CD pipelines, including pipeline-as-code, branching strategies, automated code reviews, and testing aligned with organizational goals
• Strong ability to communicate technical concepts clearly and effectively to both technical and non-technical audiences
Preferred Qualifications
• Salesforce Architect certification
• Experience working on enterprise-level implementations
• Database-related certifications
• 5+ years of experience working within Agile development environments
• Strong experience with Oracle SQL development, including query execution and performance tuning
• Experience with DevOps practices, including automated builds, testing (regression/smoke), and multi-environment deployments
• Demonstrated ability to troubleshoot complex system issues and provide technical guidance and leadership to development teams
Available Benefits
• Medical Benefits (Platinum level plans available)
• Work from home / Hybrid / Onsite options
• PTO
• Holiday Pay
• VTO
• 401K
• Charitable Match
• Training reimbursement
About KēSTA I.T.
Our name says it all; KēSTA I.T. (Keys-to-I.T.) AND our people are our keys to our success!
KēSTA I.T. is a premier Utah-based technical staffing and consulting services firm. We specialize in temporary and permanent placement of Software, Hardware, Network, Cloud, CRM/ERP, Data, End-User support, Web and Executive / leadership-based positions on a full time and consulting basis.
If you're interested in a role where top performance is rewarded, personal time is valued, and excellence is demanded at every level we want to talk to you today!
Where do you want to go? We've got the keys! ~ KēSTA I.T.