Project Coordinator

Come, Innovate, Build, Disrupt & Thrive!

Position Overview

KēSTA I.T. is seeking a Project Coordinator to support a Project Management Office that serves a call center support division within and organization. This person will assist Project Managers with the successful delivery of Call Center Solutions across multiple concurrent projects.

The role is well suited to a coordinator who is comfortable in a fast-paced, multi-project deployment environment. Day to day, you will help Project Managers with schedules, resources, budgets, reporting, and the project management deliverables that keep work on track and stakeholders informed.

You will work closely with Project Managers, project sponsors, project team members, and call center leadership, and you will help bring technical and business teams together through clear communication and consistent follow-up.

Key Responsibilities

• Assist Project Managers in using Clarity, the Project Portfolio Management Tool, to prepare project schedules, assign resources, and manage budgets
• Prepare information for presentations tailored to audiences ranging from executives and managers to project team members
• Monitor, control, and communicate project progress by actively managing cost, schedule, scope, resources, quality, and risks
• Provide clear, timely, and accurate communication to stakeholders, particularly project sponsors, project team members, and Project Managers
• Foster collaboration between technical and business teams by building consensus and gaining commitment
• Work with project team members to develop and maintain key SUITE Project Management Methodology (PMM) deliverables throughout the project lifecycle, including the Project Charter, Project Schedule, Project Budget, Communication Plan, Project Status Report, Risk and Issue Management Plans, Change Requests, and Project Closedown Summary
• Help ensure projects adhere to the SUITE PMM and System Engineering Methodology (SEM), including appropriate and timely transitions through project lifecycle stages and phases
• Facilitate and enforce the Change Management process when a project deviates from approved scope, schedule, or budget, ensuring Change Requests are approved before action is taken or information is updated
• Create Corrective Action Plans (CAP) when projects are in yellow or red status
• Assess project benefits and the impact of change requests on benefits business cases, and ensure related project artifacts are updated accordingly

Required Qualifications

• 2+ years of experience as a Project Coordinator
• Associates degree
• Experience with formal IT project management practices
• Exceptional communication and follow-up skills

Preferred Qualifications

• Project management certifications
• Experience with CX1
• Any call center technology experience
• Prior experience with Call Center Technologies and Call Center Support

Available Benefits

• Medical Benefits (Platinum level plans available)
• Work from home / Hybrid / Onsite options
• PTO
• Holiday Pay
• VTO
• 401K
• Charitable Match
• Training reimbursement

About KēSTA I.T.

Our name says it all; KēSTA I.T. (Keys-to-I.T.) AND our people are our keys to our success!

KēSTA I.T. is a premier Utah-based technical staffing and consulting services firm. We specialize in temporary and permanent placement of Software, Hardware, Network, Cloud, CRM/ERP, Data, End-User support, Web and Executive / leadership-based positions on a full time and consulting basis.

If you're interested in a role where top performance is rewarded, personal time is valued, and excellence is demanded at every level we want to talk to you today!

Where do you want to go? We've got the keys! ~ KēSTA I.T.