Technical Communications & Creative Services Specialist

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Position Overview

KēSTA I.T. is seeking an advanced-level Technical Communications & Creative Services Specialist for a contract position supporting a state child welfare agency in Jackson, MS. The role runs approximately 11/1/2026 through 10/31/2027, is a single position at 40 hours per week, Monday through Friday, and is performed fully on-site.

This cross-functional role supports both the agency's Communications Department and its MIS Division on a comprehensive child welfare information system (CCWIS) and related applications. It combines strategic communications, graphic design, digital media production, technical writing, project coordination, and documentation management to support communications initiatives and technology implementation.

On the communications side, the specialist produces visual and written materials across print and digital channels, including publications, presentations, and informational materials, while maintaining brand consistency and accessibility. On the technology side, the specialist develops and maintains the technical and project documentation needed for system implementation, operational support, federal funding approval, and ongoing compliance with guidance from the Administration for Children and Families (ACF) and the Children's Bureau.

The specialist works closely with the MIS Development Team on UX and UI design, and collaborates with Communications staff, project managers, business analysts, system architects, developers, quality assurance teams, external vendors, and other stakeholders. Success means clear, accessible, well-governed documentation and communications delivered on time and aligned with agency priorities and federal requirements.

Key Responsibilities

• Assist the Project Management Office (PMO) and agency divisions with tasks and documentation for new and ongoing projects
• Partner with staff, editors, writers, IT, and external vendors to manage projects from concept through delivery
• Lead cross-functional meetings covering projects, tasks, and process documentation
• Handle internal and external agency communications, both written and verbal
• Assist in developing and executing strategic communications plans that integrate digital and offline tactics
• Coordinate timelines, resources, and workflows to deliver high-quality work on schedule
• Develop dashboards and monitoring tools that let users track project and task progress
• Concept, design, and produce print and digital collateral such as infographics, presentations, whitepapers, and eBooks, adhering to industry and agency brand standards
• Manage and create content for websites, social media platforms, and other digital assets
• Support campaigns aligned with organizational objectives by monitoring trends, analyzing performance, and tracking metrics
• Contribute creative ideas that improve audience engagement and organizational visibility
• Ensure communications and design deliverables meet accessibility standards, including WCAG guidelines
• Develop and maintain implementation and operational documentation, including deployment guides, system configuration documentation, and operational procedures
• Maintain end-user documentation and training materials, including user guides, training manuals, job aids, online help content, and knowledge base documentation
• Review agency applications and websites using user feedback and project metrics to recommend improvements to content quality and user experience
• Work with the MIS Development Team on UX and UI design so applications are intuitive, easy to navigate, and visually appealing
• Create and maintain agency document repositories (such as SharePoint and Smartsheet), including setup, organization, version numbering, file indexing, and staff training or assistance
• Initiate and manage a statewide document scanning project with a vendor selected through bidding, including establishing naming and numbering conventions and periodically auditing them against agency workflows and audit requirements
• Maintain documentation standards, templates, version control processes, and governance procedures for consistency and traceability
• Coordinate, prepare, and maintain federally required CCWIS documentation in compliance with ACF and Children's Bureau regulations and guidance
• Work with the PMO and Finance Division to prepare federal information for required templates, including Advanced Planning Documents (APDs) and updates, Operational APDs (OAPDs), and supporting narratives, and support responses to federal review comments, documentation requests, and audit inquiries
• Document system architecture, modular design, functionality, and technical implementation methods to demonstrate compliance with CCWIS regulations (45 CFR 1355 and 1356) and federal system certification expectations

Required Qualifications

• Bachelor's degree or higher in a related field (such as Information Services, English, or Communications)
• 7+ years of effective communication, organizational, and time management skills
• 7+ years of strong writing, editing, and visual communication skills, with an adaptive style for different platforms and audiences
• 7 years of proficiency in process optimization and internal documentation
• 7 years of ability to work independently as well as collaboratively within a team
• 5-7 years of professional experience in graphic design, digital media, or communications
• 5-7 years of experience with the following tools: Microsoft Office Suite (PowerPoint, Excel, Word), Adobe Creative Cloud (Illustrator, Photoshop, InDesign), Microsoft SharePoint, Microsoft Teams, Adobe Workfront, Google Workspace, Smartsheet, Confluence, Lucidchart, and SAP Business Network
• Ability to work on-site and reside within 50 miles of Jackson, MS

Preferred Qualifications

• 5-7 years of experience working with information systems, cloud technologies, data analysis, or technology implementation projects
• 5-7 years of knowledge of User Experience (UX) design
• 5-7 years of experience with accessibility standards (WCAG)
• Experience with communications related to child welfare

Work Environment & Physical Requirements

• Fully on-site in Jackson, MS; no remote option
• Candidates must live within 50 miles of the work location
• Monday through Friday, 8:00 AM to 5:00 PM, 40 hours per week
• Overtime, on-call, and travel are not required

Available Benefits

• Medical Benefits (Platinum level plans available)
• Work from home / Hybrid / Onsite options
• PTO
• Holiday Pay
• VTO
• 401K
• Charitable Match
• Training reimbursement

About KēSTA I.T.

Our name says it all; KēSTA I.T. (Keys-to-I.T.) AND our people are our keys to our success!

KēSTA I.T. is a premier Utah-based technical staffing and consulting services firm. We specialize in temporary and permanent placement of Software, Hardware, Network, Cloud, CRM/ERP, Data, End-User support, Web and Executive / leadership-based positions on a full time and consulting basis.

If you're interested in a role where top performance is rewarded, personal time is valued, and excellence is demanded at every level we want to talk to you today!

Where do you want to go? We've got the keys! ~ KēSTA I.T.