Position Summary

IHEARTCOMIX is seeking a management and operations lead to join our growing team. This pivotal hire

will be a true business partner to the founder and leadership team, continuing to improve upon the

successes of our current business while also playing a key role in IHC’s future. We are looking for an

executive who leads with positivity and motivation, builds client and team relationships, promotes

accountability and contributes to agency growth.

IHEARTCOMIX is a full-service creative marketing agency with a focus on entertainment, music and

lifestyle brands. We work with film and television studios, fan-driven IP and performing artists to create

unique experiences, strategize creator campaigns, execute spectacular productions, and engage with the

most coveted audiences.

It’s an exciting time for us. Over the past few years we’ve become an award-winning agency with a

marquee-level client base that seeks out a quintessential IHEARTCOMIX experience of culture forward,

creator-lead unique experiences and campaigns. Now, as we enter into our next phase, we will bring the

business to even greater heights by putting together an Avengers-level team to execute groundbreaking

work and build on our continued success.

The ideal candidate is a proven professional in agency operations and the experience economy and

brings leadership skills that are essential to keeping a dynamic, highly creative environment running

smoothly. You have years of hands-on experience managing a variety of projects, have a deep

understanding of experiential/digital marketing (and how they work together!) and are excited to directly

apply that knowledge to a scaling company.

You will bring organization, calm and steadiness to a fast-paced and dynamic environment. A

collaborative mindset will be key - this role will be a part of the management team and work closely with

leadership to promote culturally rich and meaningful collaborations with clients, advance IHC’s business

goals and ultimately foster an environment of culture, creativity and inclusivity across teams.

In addition to operational know-how, we are also looking for someone with vision and an appetite for

growth, who is excited about driving IHC’s next phase forward. Whether it is identifying opportunities to

grow our existing client relationships through new offerings, understanding what it takes to build long-term

engagements or charting a course to bring our work into new categories, you will come with an

entrepreneurial spirit and desire to create something new.

Lastly, you understand and enjoy the nature of work at a boutique creative shop and are adept at shifting

from strategic thinking and planning across the business to project-level work as needed.

Agency & Day-to-day Operations Management

People / Team Management & Mentorship: Maintain strong and effective teams, manage work

assignments and flow, mentor and grow individual team members, provide constructive feedback and

guidance.

Process Development: Works with internal teams to improve and develop systems and ways of

working, with a particular focus on client service, cross-functional processes and resource

management, including:

• Resource Allocation: Work with department leads to manage resource allocation and capacity

planning, including the assignment of creative teams and resources to projects, to optimize

productivity and meet project deadlines.

• Lead (along with department heads) the ongoing search for talent (both employees and

freelance) and resourcing to keep up with a constantly scaling business.

Financial Health

In collaboration with department leads, responsible for the overall account health

and profitability of the business.

Job Opening and Closing

Oversees internal and external project kick off and wrap processes

including cross-functional collaboration on final billing; implements learnings for future opportunities.

Maintain IHC brand integrity and spirit across all projects.

Company Operations & Leadership

Strategic Planning: Develop and implement operational strategies that support the company’s goals

and objectives.

Fiscal Management: Collaborate with Heads of Production/Digital and Finance team as an

operational counterpart, including: monitoring and communicating projections, participating in weekly

finance meetings and monthly finance reviews, partnering with the production team as needed during

heavy production times; assures projects are invoiced in a timely manner, follows up on client

payments as needed.

People-management lead:

• Manage internal day-to-day operations needs with support from external team, including hiring

and onboarding processes and paperwork, employment compliance, and employee access to

systems and equipment.

• Oversee all employee-related compliance systems including time-tracking & hours management,

the IHC Employee Handbook, and all staffing, hiring, onboarding & offboarding processes.

Contract Management: Lead contracting process as it relates to agency staffing and client projects,

including development, negotiations, reviews and timely execution.

• Insurance: Lead the process for procuring and negotiating annual & project-based insurance.

• Systems & Tools Audit & Improvements: Audit and consolidation of all internal systems, software,

overhead, etc., including evaluation of Storage & Security systems (online / hard-drive asset

management and digital security), Software Stack, etc., to create a more efficient and modern

working environment that is poised for scale, including the implementation of AI across all processes.

Build the Digital Department

In collaboration with the Head of Digital, bring structure to the agency’s fastest-growing area: build and

develop the digital department’s offerings, establish a rate card and pricing approach, and shape a hiring

and resourcing plan so the department can scale in an organized way.

Agency Growth & Business Development

This area builds over time, as the operational foundation takes hold.

Drives Business & Supports Client Growth: works with the Founder and teams to develop

strategies that manage the operational success of accounts, creates new opportunities for existing

clients, and fosters a culture of relationship building and trust.

• Develop new offerings and revenue models; strategizes expansion of existing offerings into new

categories for the agency (sports, gaming, etc.).

• Leads internal discussion around how business opportunities (particularly as it relates to new models

& verticals) may affect day-to-day business operations, process, budgets and next steps.

Desired Experience & Skills

Above all, we are looking for a process-obsessed operator who genuinely enjoys the unglamorous work

of making a business run - organized to the core, energized by systems and structure, and excited to do

the behind-the-scenes work that lets creative thrive. You thrive in a small, scaling shop rather than a

large, layered organization.

Cultural fit is essential. You know and love this world - entertainment, music, experiential, culture-forward

and creator-led work - and you are genuinely excited about IHC and where it’s headed. A deep endemic

resume is a strong plus, but what matters most is real fluency in and enthusiasm for the space, and the

ability to get up to speed fast on the rest.

• 12+ years experience at creative agencies with 7+ years in managerial and/or leadership roles
• Experience across experiential, digital and creator marketing; knowledge of best practices in

experience design, events, stunts, screenings and celebrity/high-end gatherings; Brand,

Sponsorship, Ticketing background a plus

• Entrepreneurial mindset with a passion for / experience within music, entertainment (film, TV,

gaming), pop culture, tech and/or fashion

• Excellent writing, document preparation and presentation skills
• Experience in contract negotiation with clients and vendors, insurance procurement / management
• Experience overseeing, staffing and producing projects with budgets ranging from $150K-$5M
• High EQ, excellent interpersonal skills, and proven success as a manager and a team-builder among

partners, clients and staff; friendly and calm demeanor

• Experience within highly creative, fast-paced, dynamic environments; flexible and innovative, adaptable and shows initiative
• Attention to detail and accuracy, organized, adept planning skills, solid judgment and

decision-making abilities

• Experience with managing P&Ls, Forecasting and Projections
• Understanding of operations within smaller / scaling teams - the ability to both lead and manage. while having a hand in day-to-day operations of the agency
• Knowledgeable about pricing strategies and models for various agency services and project types
• Ability to use Google Suite applications (esp Slides), Slack, 1Password

Compensation

A base salary commensurate with relevant skills, experience, relationships and education is anticipated at

an annual rate in the range of $180,000 - $225,000 (bonus and equity TBD based on experience)