About the Role:

We are seeking an Application Support Engineer who will be responsible for monitoring all non- production environments (UAT, Demo, Dev, etc.). This candidate will help manage and resolve incidents to ensure productivity is not interrupted. This candidate will be in charge of managing multiple environments, organizing releases to all non-production environments, and managing all incidents. This person should be interested in joining a leading edge, fintech company with a fast-paced environment. The candidate must be internally driven to go the extra mile to provide a best-in-class service experience. 

What You'll Do:

• Manage multiple non-production environments (UAT, Demo, Dev, etc.) 
• Incident management 
• Work to eliminate as many productivity interruptions as possible 
• Organize releases to each of the non-production environments
• Respond to system generated alerts/escalations relating to any failures on application platform
• Perform root cause analysis and implement corrective/preventive measures
• Enhance monitoring with custom scripts and terraform
• Work on projects focused on the continuous improvement of the application support model and streamline processes using cutting edge technologies
• Be available to be on call and perform routine night and weekend work

Skills & Qualifications:

• 5 years of Incident Management and Support experience  
• 5 years of experience with Production Support
• 3 years of Linux experience
• Experience with kubernetes support a plus
• Experience with terraform and ansible a plus
• 2 years of experience with AWS and GCP
• 2 years of experience with Jenkins
• 2 years of experience with scripting (python, bash, etc) and DevOps 
• Experience with PostgresSql and MSSql with the ability to create complex queries
• Data Dog experience a plus
• Strong communication skills
• Ability to wear multiple hats and multitask effectively in a fast paced environment
• Possesses project management skills and the ability to track issues and follow up in a timely manager
• Ability to clearly articulate and communicate with end-users, developers and business
• Demonstrate experience in the creation and management of technical documentation
• Capable of working independently as well as part of a group
• Understand a trading platform/environment
• Fast learner - ability to learn our systems and get up to speed quickly

Benefits:



• Competitive compensation
•  Fully paid medical, dental and vision coverage
• Team-oriented and collaborative company culture
•  Flexibility for in-office and work from home arrangements