CRM Operations Manager – Leading Fashion & Lifestyle Brand

📍 Location: Hybrid (Los Angeles, CA – In-Office & Remote)

Are you a data-driven CRM expert with a passion for personalization and customer retention? This is an exciting opportunity to play a key role in optimizing customer engagement strategies for a globally recognized fashion and lifestyle brand.

About the Company

This industry-leading brand is redefining fashion and e-commerce with innovative products, a strong digital presence, and a dedicated customer base. As they continue to scale, they are looking for a CRM Operations Manager to enhance customer journeys, drive retention, and improve overall CRM effectiveness.

The Role

As CRM Operations Manager, you will oversee the execution, automation, and optimization of customer relationship management initiatives. You’ll ensure seamless integration between marketing platforms, manage segmentation strategies, and optimize lifecycle marketing efforts to increase engagement and loyalty.

What You’ll Do

📊 Manage CRM Strategy & Execution – Oversee customer segmentation, lifecycle marketing, and retention strategies.

📧 Optimize Email & SMS Marketing Campaigns – Improve automation, personalization, and performance tracking.

🛠 Ensure Platform Integration & Data Accuracy – Manage CRM tools, data flow, and troubleshooting across systems.

📈 Analyze & Report on Key Metrics – Track customer engagement, retention, and campaign performance to drive optimizations.

🤝 Collaborate Across Teams – Work with marketing, e-commerce, and analytics teams to align CRM strategies with business goals.

Why Join?

🔥 Be part of a high-profile, industry-leading fashion brand

📈 Lead CRM innovations in a dynamic and fast-growing environment

🌍 Hybrid work model with flexibility and in-office collaboration

🏆 Competitive salary, benefits, and career growth opportunities

If you’re a CRM expert with experience in e-commerce and digital marketing, we’d love to hear from you!