Customer Experience Manager – Clean Skincare Brand
📍 Location: Hybrid (Riverside County, CA – 3 Days/Week In-Office)
Are you passionate about creating meaningful customer relationships and building best-in-class experiences? Join a fast-growing clean skincare brand that’s redefining natural beauty with wellness at its core.
About the Company
This high-growth clean beauty brand formulates effective, non-toxic skincare products with a holistic approach to health and wellness. With a loyal community and mission-led values, they’re on a mission to make people feel good in their skin—and it all starts with exceptional customer experience.
The Role
As Customer Experience Manager, you’ll lead day-to-day customer service operations while also driving strategy for community engagement, customer retention, and process improvement. You’ll manage a small team, elevate the customer journey, and ensure every interaction reflects the brand’s values.
What You’ll Do
💬 Oversee Customer Service – Lead the CX team in managing support tickets, order issues, and product inquiries with warmth and professionalism
🎯 Optimize Processes – Build and refine workflows, SOPs, and CX systems to ensure efficient and delightful service
📈 Drive Retention & Loyalty – Identify trends, proactively solve issues, and support initiatives to increase satisfaction and repeat purchases
🤝 Collaborate Cross-Functionally – Work closely with ops, marketing, and fulfillment teams to ensure a seamless end-to-end experience
🧠 Report on CX Insights – Track KPIs, gather customer feedback, and present insights to leadership to inform strategy
What You’ll Bring
✔️ 3–5+ years in customer experience or customer success, ideally within DTC or CPG
✔️ Experience managing or mentoring a small team
✔️ Strong communication, empathy, and problem-solving skills
✔️ Process-oriented with a bias toward action and improvement
✔️ Passion for clean beauty, wellness, and mission-led brands
Why Join?
🌿 Work with a purpose-driven team committed to wellness and sustainability
💻 Hybrid flexibility with a beautiful office in Riverside County
✨ Help build a beloved customer experience from the ground up
📈 Opportunity to grow with a fast-scaling brand