Principal Technical Program Manager (DCH Engineering & Product)

At Fast Forward Solutions, we specialise in recruiting sales, marketing and technology experts for tech clients. As an experienced team, we help employers find top talent and help candidates build exciting careers.

Our client is a global SaaS leader in customer success and digital customer engagement software, serving thousands of B2B companies worldwide. They are looking for an experienced Principal Technical Program Manager to unite the engineering teams of their Digital Customer Hub (three products plus a shared Platform team, spread across Poland, India and the Netherlands) into one AI-first R&D organisation.

🔸 The ideal candidate 🔸

The ideal candidate is an engineer at heart who has moved into program management or developer productivity without losing their technical edge. You don’t fix coordination problems by adding meetings. You write the agents, scripts and dashboards that handle the coordinating for you. Engineers trust your judgement because you can work in their codebase, and leaders trust you because you get cross-team decisions made and delivered without needing formal authority. You’ve already used AI agents and LLM tools in real engineering work, measured the results honestly, and got other teams to adopt them. You like turning messy, informal ways of working into clear documented processes, and you keep at a change until it sticks.

🔸 Key responsibilities 🔸

• Own the cross-team plan: track dependencies, risks and delivery across four engineering teams, and spot problems before they cause slips
• Build tools yourself: write agents, scripts and dashboards in the company codebase so status, dependency tracking and reporting run with no manual work
• Make every team AI-first: set the standard tools and ways of working, build reusable examples, and grow a group of AI champions inside the teams
• Set up simple routines that scale: roadmap reviews, dependency syncs and clear escalation paths, with clear communication about what is changing and why
• Replace informal ways of working with documented and automated processes for planning, shipping and handovers
• Bring cross-team technical decisions to closure: gather the right people, reach a decision and help put it into practice
• Measure what AI actually delivers (its effect on speed, quality and cost) and report it alongside delivery health
• Lead cross-team programs end to end, such as moving people between teams and platform migrations

🔸 Your profile 🔸

• 8+ years in software engineering, developer productivity or technical program management
• A Bachelor’s degree, or an equivalent mix of education and experience
• A strong engineering background: you can work in an existing codebase and engineers trust your technical judgement
• Hands-on experience applying AI agents or LLM tooling to engineering work, and measuring the impact
• A track record of running programs across teams without formal authority and changing how those teams work
• A portfolio of tools or automations you built that other people actually use
• Fluent English and comfort working across international, distributed teams
• Nice to have: experience in an organisation going through restructuring, integration or rapid change
• Nice to have: familiarity with cloud or Kubernetes migrations

🔸 Why join our client? 🔸

• A principal-level role with real influence: you’ll shape how a multi-product, multi-country R&D organisation plans, ships and works
• A mandate to make AI part of everyday engineering work, with leadership backing and room to build
• Visible impact: within 12 months, dependencies are planned ahead, every team uses AI daily, status reporting runs itself, and leadership can see in one place what AI saves and what it costs
• An established global SaaS company with a strong market position and an international engineering culture

🔸 Offer 🔸

• Base salary up to 500,000 PLN gross per year
• A competitive benefits package
• Work from Poland as part of an international R&D organisation
• Occasional travel (up to 10%) for team meetings, training and company events

We will only contact selected candidates whose CVs clearly show the skills and competencies we are looking for.

The recruitment process will include a CV review, a 45-minute video interview, an online meeting with the client, and then a second meeting with the client.

Learn more about us: https://ffsolutions.pl