Location: New York City or San Francisco (hybrid, 3 days/week in office)

Compensation: $175k–$250k OTE (60/40 split) + equity

Team Stage: Early-stage, high-growth SaaS

Hiring: 1–2 full-time hires

Why This Role Is Compelling

This is an opportunity to join a fast-scaling, AI-native SaaS company that’s redefining how modern go-to-market teams operate. The platform combines intent data, automation, and AI-driven engagement to help revenue teams run smarter, more personalized outbound at scale — all in one system.

The company has experienced explosive growth (nearly 40x year-over-year revenue) and is backed by top-tier institutional investors. You’ll work closely with some of the most forward-thinking technology companies in the market while helping shape the future of post-sales at a category-defining startup.

As the first Account Manager, you’ll own a portfolio of high-value strategic customers ($15k–$100k+ ARR), operate as a trusted advisor, and help build the account management function from the ground up.

About the Role

As a Senior Account Manager, you’ll be responsible for retention, expansion, and long-term customer success across a portfolio of strategic accounts. You’ll partner closely with customers to ensure they’re realizing meaningful business value, while also collaborating internally with Sales, Product, and Engineering to improve how the platform is delivered and supported.

This role blends commercial ownership, technical problem-solving, and strategic relationship management — ideal for someone who enjoys operating with autonomy in a fast-moving startup environment.

What You’ll Do

• Own renewals, expansions, and overall Net Revenue Retention across a book of strategic accounts
• Develop and execute account strategies aligned to customer goals and growth plans
• Build deep, multi-threaded relationships across customer organizations, including executive stakeholders
• Serve as the primary escalation point for complex product or technical issues, coordinating with internal teams to drive resolution
• Lead onboarding, training, and ongoing education to maximize product adoption and usage
• Analyze product usage data to identify opportunities for optimization, expansion, or risk mitigation
• Help design and scale account management processes, playbooks, and performance frameworks as the team grows

What We’re Looking For

• 3–8 years in Account Management, Sales, or post-sales roles with quota ownership
• Proven success driving renewals and upsells in a SaaS environment
• Experience managing platform-style, multi-feature products (not project- or campaign-based)
• Track record of exceeding targets with clear metrics or outcomes
• Startup or high-growth company experience strongly preferred

Technical & Analytical Skills

• Ability to understand complex technical products and translate functionality into business value
• Comfort working with data to inform customer strategy and recommendations
• Familiarity with SQL or similar tools is a plus
• Experience creating training materials, documentation, or best-practice guides is nice to have

Leadership & Communication

• Strong executive presence and ability to influence cross-functional stakeholders
• Clear, concise communicator capable of explaining technical concepts to non-technical audiences
• Brings thoughtful opinions on how great account management should work

Customer Mindset

• Deeply customer-focused with a bias toward ownership and problem-solving
• Skilled at identifying churn risks early and proactively driving value
• Energized by building long-term partnerships, not just closing renewals

Who is Rainier Recruiting?

Rainier Recruiting is a boutique, award winning national staffing agency and executive search firm. Using an approach that “treats every candidate like an executive search”, we offer positions in contract-to-hire, Full-Time, and executive search. Named the #1 Best Workplace in Washington State in 2022, recognized as a ClearlyRated Best of Staffing firm, and identified as a top recruitment firm by multiple business journals, Rainier Recruiting is fast becoming a respected company. We are no longer the “best recruiters you have never heard of”. Rainier Recruiting is also proud to share our clients have a 93% repeat business rate. Rainier Recruiting is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of every organization that we partner with.