Why should you be interested? 

Rainier Recruiting is partnering with a international laboratory equipment manufacturer who needs to hire a strategic, revenue-driven Service Manager to lead a distributed service organization of 17 engineers across the U.S. and Canada. This role is a backfill for a recently promoted General Manager and is ideal for a candidate with strong business or sales leadership experience rather than someone who has come up solely through service technician roles.

This is not a reactive, maintenance-focused role. We are looking for a proactive leader who is motivated by growth, performance metrics, and customer satisfaction—someone who brings a business mindset to service management and is comfortable with revenue accountability. Passive candidates who are employed and curious to hear are more than welcome to have a “no-commitment” conversation with our Recruiting team about why this could be an exciting career opportunity. 

Compensation: $100,000 to $125,000 salary plus bonus. Year One OTE will be $150,000-$180,000.

• Healthcare Plan (full medical)
• Dental, and Vision
• Health Care Flexible Spending Account (FSA) Plan
• Health Savings Account (HSA) Program
• 401K program
• Additional discretionary year-end bonus for 401K
• Life, Personal Accident and Disability Coverage
• Educational Assistance Program
• Student Loan Assistance Program
• Parental leave program (for both parents)
• Reward and Recognition program
• Additional bonus and other benefits based on the position

Location: 100% Remote (Preference for East Coast; West Coast acceptable with flexible hours)

Key Responsibilities

Service Delivery & Revenue Performance

• Oversee daily operations across a geographically dispersed service team
• Drive customer satisfaction, service excellence, and efficiency metrics
• Own financial performance of the service org, with a $7M revenue target
• Lead initiatives to improve service quality, responsiveness, and customer loyalty

Team Leadership & Development

• Manage and mentor two team leads (East and West), and a total team of 17 service engineers
• Foster a collaborative, accountable, and high-performance culture
• Identify and implement best practices for field service execution

Business Strategy & Growth

• Develop and execute service strategies aligned with broader company goals
• Shift the team’s mindset from reactive support to proactive service planning
• Contribute to business planning, KPI development, and strategic decision-making

Operational Excellence & Compliance

• Ensure compliance with all service protocols, repair/maintenance procedures, and documentation standards
• Coordinate cross-functionally with other departments (sales, support, etc.)
• Maintain service records and support reporting needs (e.g., CRM, SAP or equivalent tools)

Ideal Candidate Profile

• Bachelor’s degree in business, engineering, or a related field (or equivalent experience)
• Strong background in service leadership roles with a focus on customer satisfaction, efficiency, and revenue
• Experience in customer-facing, sales-influenced roles or managing commercial service teams
• Demonstrated ability to lead remote teams and scale service operations
• Proficient in business tools (CRM, Excel, MS Office); ERP/SAP experience is a plus
• Strong communication, organizational, and people management skills
• Self-motivated, adaptive, and comfortable with performance targets
• Valid driver's license may be required

This is a great opportunity for someone who thrives at the intersection of customer experience, operational leadership, and revenue accountability. If you’re a service leader with a business mindset, we want to hear from you.

Who is Rainier Recruiting? 

Rainier Recruiting is a boutique, award winning national staffing agency and executive search firm. Using an approach that “treats every candidate like an executive search”, we offer positions in contract-to-hire, Full-Time, and executive search. Named the #1 Best Workplace in Washington State in 2022, recognized as a ClearlyRated Best of Staffing firm, and identified as a top recruitment firm by multiple business journals, Rainier Recruiting is fast becoming a respected company. We are no longer the “best recruiters you have never heard of”. Rainier Recruiting is also proud to share our clients have a 93% repeat business rate. Rainier Recruiting is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of every organization that we partner with.