Mitigation Project Director / Mitigation Operations Manager

📍 Greater Seattle Area (Onsite)

💰 $90,000 – $120,000 Base + Uncapped Bonus (30%)

Why This Role Is Compelling

• Step into a leadership role overseeing a high-volume mitigation operation in one of the top-performing regions nationally
• Uncapped bonus structure (~30%) tied directly to production and performance
• Strong, consistent pipeline of work through insurance and TPA channels
• Opportunity to lead and build a team in a fast-growing, operationally mature environment
• Clear path to senior leadership as the organization continues to scale

About the Role

We are hiring a Mitigation Project Director / Department Leader to oversee day-to-day mitigation and remediation operations across a busy service area.

This role leads teams responding to water, fire, and environmental damage events, ensuring projects are executed quickly, safely, and in compliance with insurance requirements and industry standards.

You will be responsible for team leadership, job performance, estimating, and operational execution across a high volume of active jobs. This is a fast-paced, high-accountability role that requires strong decision-making, leadership, and the ability to operate in an emergency-driven environment.

What You’ll Be Doing

• Lead and oversee mitigation and remediation field teams across multiple active jobs
• Manage hiring, training, and performance of mitigation staff
• Direct job flow, scheduling, and workload distribution across the team
• Write, review, and manage estimates using Xactimate and/or Symbility
• Oversee job costs, revenue, and profitability (WIP, margins, production metrics)
• Serve as escalation point for customers, adjusters, and trade partners
• Ensure compliance with IICRC standards (S500, S520, etc.) and safety protocols
• Maintain equipment readiness and operational standards across mitigation work
• Participate in on-call rotation for emergency response
• Drive continuous improvement across processes, workflows, and team performance

What They’re Looking For

• 5+ years of experience in mitigation, restoration, or emergency services operations
• Strong experience working with TPA programs (REQUIRED)
• Proficiency with Xactimate (required); Symbility preferred
• Experience leading mitigation crews, teams, or departments
• Strong understanding of insurance-driven restoration workflows
• Ability to manage multiple projects simultaneously in a high-volume environment
• Strong communication, leadership, and problem-solving skills
• Certifications such as WRT, ASD, FSRT preferred

Work Environment & Expectations

• Fast-paced, emergency-driven work (not a traditional 9–5 role)
• Combination of office coordination + field oversight
• Exposure to active job sites and varying conditions
• Requires strong prioritization and ability to operate in unstructured environments

Compensation & Structure

• Base Salary: $90K – $120K
• Bonus: ~30% uncapped tied to production
• Total Compensation: $130K – $160K+ depending on performance 

Who is Rainier Recruiting?

Rainier Recruiting is a boutique, award winning national staffing agency and executive search firm. Using an approach that “treats every candidate like an executive search”, we offer positions in contract-to-hire, Full-Time, and executive search. Named the #1 Best Workplace in Washington State in 2022, recognized as a ClearlyRated Best of Staffing firm, and identified as a top recruitment firm by multiple business journals, Rainier Recruiting is fast becoming a respected company. We are no longer the “best recruiters you have never heard of”. Rainier Recruiting is also proud to share our clients have a 93% repeat business rate. Rainier Recruiting is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of every organization that we partner with.