Job Title: Account Manager – Water Management
Location: Los Angeles, CA
Salary: $110,000 – $130,000 + bonus + benefits + 401k with matching
Reports to: Director of Account Managers
Position Overview
The Account Manager is responsible for planning, executing, and delivering water management projects within hospital and healthcare environments. This role ensures compliance with regulatory standards (e.g., ASHRAE 188, CMS, Joint Commission) and supports clients in reducing waterborne pathogen risks, optimizing water system performance, and implementing sustainable water safety programs.
The ideal candidate combines strong project management skills with knowledge of hospital operations, plumbing systems, and water safety best practices.
Key Responsibilities
Project Delivery: Lead end-to-end delivery of water management services for hospitals and/or hospitality clients from initiation through closeout.
Client Retention: Drive client retention by fostering strong relationships, ensuring consistent delivery of value, and proactively addressing client needs and concerns to maintain long-term partnerships.
Client Engagement: Serve as the primary client contact, ensuring stakeholder alignment and satisfaction throughout the project lifecycle.
Planning & Scheduling: Develop detailed project execution plans aligned with the scope of work and coordinate with site-level points of contact.
Technical Oversight: Coordinate with engineering teams, water quality specialists, and infection control professionals to implement site-specific water management programs.
Risk Management: Identify project risks (technical, operational, or regulatory) and develop mitigation strategies.
Compliance & Documentation: Ensure all projects meet healthcare and/or hospitality water safety standards, including CDC and ASHRAE guidelines. Maintain complete and accurate project documentation.
Training & Education: Support hospital and hospitality staff education on water management program implementation, monitoring, and maintenance.
Quality Assurance: Review audit reports generated by the quality team and address findings with the client.
Reporting: Prepare and present progress reports, performance metrics, and final deliverables to hospital and hospitality leadership.
Vendor & Contractor Coordination: Manage relationships with third-party vendors and subcontractors as required.
Contract Renewals: Manage the end-to-end contract renewal process, including drafting documentation, reviewing scope with clients, leading negotiations, and ensuring purchase order delivery for the renewal contract period.
Qualifications
Required:
- Bachelor’s degree in Engineering, Environmental Science, Project Management, or related field
- 2–5 years of experience managing technical or environmental projects (preferably in healthcare facilities)
- Proven experience delivering complex, multi-stakeholder projects on time and within scope
- Proven ability to manage contract renewal processes
- Experience developing and implementing client retention strategies, including proactive engagement and relationship management
- Knowledge of hospital infrastructure systems (e.g., potable water, cooling towers, steam, HVAC)
- Familiarity with ASHRAE 188, CMS Legionella requirements, and related water safety standards
- Excellent communication, organization, and leadership skills
- Proficiency in project management tools
Preferred:
- PMP or equivalent project management certification
- Experience working with infection prevention, facilities management, or environmental health teams in hospitals
- Understanding of water testing, treatment, and Legionella risk management practices
Core Competencies
- Strategic and analytical thinking
- Strong interpersonal and stakeholder management skills
- Attention to regulatory detail and compliance
- Technical literacy in water systems
- Adaptability in dynamic healthcare environments
Work Environment & Travel
- Frequent travel to client sites within the region is required
- Responsibilities include conducting meetings
- Occasional overnight travel may be necessary
- Professional attire (coat and tie or equivalent) is expected; PPE may be required depending on site conditions
- Physical activity may include walking, climbing stairs or ladders, and lifting up to 25 pounds
Example Project Types
- Hospital water management program development and implementation
- Legionella risk assessments and control strategy deployment
- Water system commissioning and validation
- Water quality monitoring system integration
- Emergency response planning for water contamination incidents