Senior Director, IT

Location: Los Angeles, CA

Ideal Start: January 2026

Position Overview

A rapidly scaling, multi-state organization is seeking a Senior Director of IT to lead enterprise technology operations, infrastructure, and strategy for a distributed workforce of 1,500+ employees and 2,000+ active devices. This role ensures operational excellence in day-to-day support while driving long-term technology modernization, with a heavy focus on infrastructure, device management, and core applications.

The Senior Director will oversee internal and/or outsourced resources across helpdesk, server management, networking, and multi-site IT readiness. This is a high-visibility role reporting to the senior technology leadership team.

Key Responsibilities:

Infrastructure, Networking & Facilities IT

• Oversee IT infrastructure across physical locations, including broadband capacity, Wi-Fi reliability, and access controls.
• Conduct routine performance and capacity assessments; manage national vendors with strong SLAs for reliability, scalability, and response time.

Helpdesk & Support Operations

• Lead the IT helpdesk and support ecosystem, ensuring consistent service quality for a large, distributed field organization.
• Build scalable support processes across remote and in-center environments.

Identity, Security & Collaboration

• Architect and implement a modern SSO environment using Microsoft Entra ID.
• Oversee SCIM integrations and automated lifecycle management tied to HRIS platforms.
• Standardize authentication, MFA, and provisioning workflows across 12+ systems.
• Ensure cybersecurity policies align with regulatory and compliance requirements.

Growth & Expansion Support

• Plan and implement IT support for multi-site and multi-state expansion, including infrastructure readiness and vendor scalability.
• Partner with telecom and telephony providers to ensure reliable network and voice capabilities.

Device & Cloud Management

• Lead device lifecycle management for thousands of tablets, laptops, and mobile devices, ensuring seamless onboarding/offboarding.
• Oversee AWS server and cloud environments, including monitoring and cost optimization.

ITSM, Governance & Strategic Roadmapping

• Implement ITSM and project management systems that drive visibility, throughput, and execution discipline.
• Define the IT vision and roadmap aligned with organizational priorities, partnering closely with Finance, HR, Operations, and Compliance.
• Serve as a strategic advisor on systems integration, cybersecurity, and infrastructure modernization.

Required Qualifications

• 10+ years of progressive IT experience, including 5+ years leading teams.
• Expertise with enterprise-scale Microsoft 365 environments.
• Strong background in networking, AWS, and device lifecycle management.
• Experience supporting multi-site infrastructure (wiring, broadband, access systems).
• Proficiency with project/portfolio management tools (e.g., ServiceNow, Jira, Smartsheet).
• Experience managing MSPs and outsourced resources.
• Familiarity with telecom carriers and enterprise telephony platforms.
• Deep understanding of cybersecurity, compliance, and risk frameworks (HIPAA experience strongly preferred but not required).
• Proven success building and leading IT functions in distributed organizations.
• Strong stakeholder communication and vendor management capabilities.
• Experience with agentic AI solutions is a plus.

Technical Competencies

• Expert: Microsoft 365, networking fundamentals, device lifecycle management
• Advanced: AWS administration (configuration, monitoring, cost optimization), vendor management
• Working Knowledge: ITSM tools, mobile carrier platforms
• Strong strategic thinking, cross-functional collaboration, and executive communication skills

Additional Expectations & Work Environment

• Primarily remote with 1 on-site day per week; periodic travel to additional centers as needed.
• Must work Pacific Time Zone hours.
• Comprehensive benefits package including medical, dental, vision, 401(k), and PTO.

Success in This Role Looks Like

• Reliable infrastructure: Consistent performance of broadband, Wi-Fi, and access systems across all locations.
• Operational excellence: Clearly defined project metrics with predictable delivery and strong throughput.
• Cost & compliance discipline: Optimized cloud/vendor spending and zero significant cybersecurity or compliance incidents.
• Strategic alignment: A forward-looking IT roadmap that supports growth, innovation, and operational scale.
• Day-1 readiness: Every new hire receives fully functioning devices and system access from the start.