Enterprise Account Manager

About the Role

We’re looking for a Strategic Account Manager to own post-sales relationships with some of the world’s most innovative companies. You’ll drive adoption, expansion, renewals, and long-term value across a portfolio of strategic enterprise customers—guiding them as they build and scale AI-powered experiences.

This is a high-impact role for a customer-obsessed operator who thrives on solving complex challenges, collaborating cross-functionally, and influencing product direction through customer insight.

What You’ll Do

• Manage a small portfolio of key enterprise customers across industries, driving adoption, retention, and growth.
• Build deep relationships with senior stakeholders—understanding their business goals and connecting them to platform capabilities.
• Lead onboarding and success planning to ensure customers realize value quickly and consistently.
• Partner with Sales, Product, and Engineering to deliver a seamless customer experience from implementation through expansion.
• Act as a trusted advisor—identifying new use cases, surfacing opportunities for optimization, and driving measurable outcomes.
• Design and execute proactive engagement strategies, QBRs, and data-driven success campaigns.
• Anticipate risk and deploy tailored success plans to ensure long-term satisfaction and renewal.
• Surface customer insights that influence roadmap prioritization, product strategy, and go-to-market initiatives.
• Help shape and scale the enterprise success motion—creating playbooks, metrics, and best practices for the broader CS org.

What You’ll Achieve

• Enable enterprise organizations to accelerate time-to-value and scale AI adoption.
• Drive retention and expansion across high-value, multi-stakeholder accounts.
• Influence the evolution of the product and customer success function at a fast-moving, high-growth AI company.
• Build a strategic portfolio and become a key voice in how enterprises leverage AI infrastructure.

About You

• 7+ years of experience in Customer Success, Account Management, or post-sales roles at a high-growth SaaS or AI company.
• Proven success managing complex, enterprise-level relationships with technical and executive stakeholders.
• Exceptional communication and presentation skills—you can bridge the gap between technical details and business outcomes.
• Data-driven and highly organized, with experience building scalable success programs or frameworks.
• Strategic thinker with a hands-on approach—comfortable in the details but able to drive the bigger picture.
• Energized by innovation and the opportunity to build a world-class enterprise success function from the ground up.

Bonus Points

• Experience working with APIs, SDKs, or developer-facing platforms.
• Background in AI, machine learning, or cloud infrastructure.
• Built or scaled Customer Success motions at an early-stage or hyper-growth company.
• Strong executive presence and ability to lead C-level conversations around ROI, value realization, and long-term strategy.

Compensation

To be updated (base + variable) + equity + comprehensive benefits package

What We Offer

• Interesting and challenging work with emerging AI technologies
• Employee-friendly equity terms (early exercise, extended exercise)
• Significant learning, growth, and leadership opportunities
• Visa sponsorship and relocation support to San Francisco (if applicable)
• Health, dental, and vision insurance (U.S.)
• Regular team events and offsites