Restaurant Service Manager - Springfield, MA

Are you an experienced hospitality professional seeking a leadership role that values excellence and community? Join a team dedicated to exceptional guest experiences and operational success. We are currently seeking a Service Manager for our Springfield, MA location who embodies our commitment to quality service and team development.

Job Description

As a Service Manager, you will lead front-of-house operations with a focus on guest satisfaction and team performance. Your primary responsibilities will include:

• Guest Engagement: Utilizing exceptional communication skills to ensure 100% table visitation and resolving guest concerns immediately.
• Operational Excellence: Managing daily FOH operations to maintain a guest-centric environment that balances high standards with a positive workplace culture.
• Team Leadership: collaborating with the Kitchen Manager to ensure seamless FOH/BOH coordination and mentoring staff for future internal promotion opportunities.
• Strategic Growth: Working directly under the Managing Partner to refine management skills and drive business results.

Qualifications

• Minimum 1 year of experience as a Service Manager in a high-volume restaurant setting.
• Demonstrated ability to develop, mentor, and lead diverse teams.
• Unwavering commitment to integrity and guest satisfaction.
• Strong operational knowledge of restaurant systems and service standards.

Benefits

We offer a comprehensive benefits package designed to support your career and personal well-being:

• Competitive Compensation & Stock Incentive Program
• Comprehensive Health Coverage: Medical, Dental, and Vision Insurance
• Financial Security: 401(K), Life Insurance, Short and Long Term Disability
• Work-Life Balance: Paid Vacation
• Career Advancement: A structured pathway for professional growth and internal promotion.

Apply today to advance your career with a company that invests in its people and community.