*Direct Hire Opportunity*

Lighthouse Technology Services is partnering with our client to fill their IT Support Specialist position! This is a direct hire opportunity and will be on-site in Orchard Park, NY.

Position Overview

We're seeking a versatile and proactive IT Support Specialist to manage and support our Microsoft 365 environment, Apple device infrastructure, and day-to-day IT operations. This role is essential to maintaining a secure, productive, and responsive technology environment across the organization.

What You'll Be Doing:

• Receive, evaluate, and prioritize incoming IT support requests.
• Provide Tier 1–3 helpdesk support and resolve issues to end-user satisfaction.
• Monitor and respond to requests through the IT helpdesk system.
• Assist with onboarding of new users, including workstation setup and account provisioning.
• Install, test, configure, and upgrade workstations, peripheral equipment, and software.
• Modify configurations, utilities, and software settings for local workstations.
• Manage PC setup and deployment for new employees using standard hardware, images, and software.
• Maintain inventory of all IT equipment, software, and licenses.
• Document internal procedures and policies.
• Design, implement, and maintain Jamf Pro for macOS/iOS device management including enrollment, configuration profiles, and app deployment.
• Provide Tier 2/3 support for macOS-related issues and oversee OS and firmware updates.
• Create and maintain documentation and deliver training to IT staff and end-users.
• Design, configure, and maintain Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive for Business, and Teams.
• Support and manage Azure AD and on-prem Active Directory environments, including user/group management, security, and group policies.
• Participate in implementing security controls such as MFA, conditional access, and data loss prevention.
• Support IP telephony (Cisco Systems) and AV systems (BrightSign) as needed.

What You'll Need to Have:

• Proven experience in IT support and systems administration (2-4 years preferred).
• Strong understanding of Microsoft 365, Azure AD, and Active Directory.
• Hands-on experience with Jamf Pro and Apple device management.
• Excellent troubleshooting, documentation, and communication skills.
• Ability to work independently and collaboratively within a team.
• Bachelor’s Degree in Computer Science required.
• Ability to work effectively with clients and other technical staff.
• Ability to organize, plan, prioritize, and execute tasks in a high-pressure environment.
• Must be able to work flexible hours if needed, including evenings, weekends, and holidays.
• This is not a remote position. The role requires being in the office every day.
• Experience with IP telephony (Cisco Systems) and AV systems (BrightSign) is a plus.
• JAMF 100/200/300 certifications are a plus.
• COMPTIA certifications (A+, Network+, Security+) and additional relevant IT certifications are a plus.

Benefits and Incentives:

• Medical Plans: Comprehensive and affordable medical plan options; fully paid dental, short and long-term disability, and life insurance; supplemental vision care and critical illness coverage.
• Investments: 401(K) with employer matching; discretionary annual employer defined contribution
• Paid Time Off: Generous paid time off including vacation, sick, holidays, volunteer time, diversity awareness days, paid parental leave
• Wellness: onsite fitness facilities and employee cafeteria
• Culture: we offer many social and community volunteer events, discounted sporting event tickets, as well as learning and development growth opportunities

Salary Range: $55,000 - $62,000

Questions about any of our jobs? Email us at recruiting@lhtservices.com

View all of our open jobs here: jobs.lhtservices.com