*Contract-to-Hire Opportunity*

Location: Charlotte, NC

On-Site Requirement: Monday and Wednesday every other week

Work Schedule: 11am-8pm EST

Assignment: 6 month contract-to-hire

Lighthouse Technology Services is partnering with our client to fill their Network Support Technician position! This is a 6+ month contract-to-hire opportunity in Charlotte, NC. This role will be a W2 employee of Lighthouse Technology Services during the contract period.

What You'll Be Doing:

• Provide support via phone, chat, portal, and remote tools.
• Assist with remote network setups and configurations.
• Troubleshoot and resolve issues related to WAN/LAN/ISP connectivity, enterprise/local wireless, local firewalls, and VPN configurations.
• Validate and support PCI-compliant network designs in enterprise and retail environments.
• Ensure all work complies with strict PCI standards for retail operations.
• Partner with Cyber Security, Technology Delivery, Internet Service Providers, POS vendors, and business stakeholders to support network initiatives.
• Deliver superior customer support, emphasizing proactive communication, clear documentation, and efficient escalation procedures.
• Utilize Meraki full-stack solutions (security appliances, switches, access points, and cellular gateways) to deliver modern, cloud-managed networking.
• Take full ownership of cases, demonstrating a driven, self-motivated mindset with a focus on career growth and technical development.
• Work closely with internal support teams, vendors, and technicians to install and maintain business-class internet services.
• Participate in a support on-call rotation to provide operational coverage after hours.

What You'll Need to Have:

• 5+ years experience in remote diagnosis, troubleshooting, and issue resolution for large, national, and distributed LAN/WAN environments.
• 5+ years networking experience with extensive knowledge of TCP/IP, DNS, OSI, and related technologies.
• CCNA certification required (or equivalent proven experience).
• Strong knowledge of PCI DSS standards and retail network connectivity requirements.
• Expertise in VPN technologies, internet connectivity options, and remote support tools.
• Hands-on experience with Cisco Meraki full-stack cloud-managed solutions strongly preferred.
• Strong knowledge of ticket management systems such as Zendesk (or equivalent tool).
• Proven ability to collaborate effectively with users, vendors, and engineering staff.
• Excellent communication skills.
• Demonstrated commitment to delivering legendary customer service at every interaction.
• Self-driven and career-growth–minded, with a focus on continuous learning and development.

Pay Rate: $30-$32+/hr

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