Lighthouse Technology Services is partnering with our client to fill their Enterprise Application Support & Configuration Specialist position! This is a 9 month contract with possible extension and/or conversion and will be remote in United States.

This role will be a W2 employee of Lighthouse Technology Services. No C2C or subcontracting arrangements will be considered.

What You'll Be Doing:

• Provide Level 1 and Level 2 application support for configuration requests, user access, and system issues
• Build and maintain F&B menus and application configurations across enterprise suites and catering venues
• Establish and enforce enterprise configuration standards for menus, pricing, financial data, and legal language
• Manage application content updates including menu items, descriptions, service charges, and required legal information
• Coordinate seasonal planning timelines, submission deadlines, and configuration readiness activities across locations
• Review and validate menu submissions for completeness, accuracy, and compliance with established standards
• Provision and maintain user accounts, roles, and permissions in accordance with access standards
• Facilitate process training and provide guidance to location operators through communication and training channels
• Troubleshoot application defects and configuration issues, document findings, and coordinate resolution with users
• Support recurring access reviews and audits to ensure appropriate and compliant system access
• Partner with Product teams to support enhancements, testing, issue resolution, and continuous improvement

What You'll Need to Have:

• 2-3 years of experience supporting hospitality applications (POS, catering, CRM, or enterprise software)
• Direct experience with hospitality industry software such as Infor, Reserve, Ivy, Caterease, Catertrax, Ungereboeck, Tripleseat, Amadeus, Spoonfed, or Oracle Sales & Catering
• Proven experience with menu planning, F&B operations, or application configuration in hospitality environments
• Strong customer service orientation with a user-focused approach to application support
• Highly organized and detail-oriented with ability to manage multiple priorities and deadlines
• Strong written and verbal communication skills with ability to explain technical concepts in clear business language
• Associate or Bachelor's degree in information systems, hospitality, business, or related field; equivalent experience considered
• Proficient in Microsoft Office suite of products

Pay Range: $35 - $40+/hr

Questions about any of our jobs? Email us at recruiting@lhtservices.com

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