*Remote Contract Opportunity*

Lighthouse Technology Services is partnering with our client to fill their Collections Representative position! This is a 6-12+ month contract opportunity with the potential to convert to FTE and can be REMOTE in Canada. This role will be a T4 employee of Lighthouse Technology Services Canada.

What You'll Be Doing:

• As part of the operations group, responsible for performing collection activity on delinquent accounts for residential and commercial accounts in the Alberta utility sector.
• Receiving and posting payments to customers' past-due accounts.
• Maintaining customer information.
• Resolving customer inquiries.
• Reviewing and analyzing accounts for payment and prioritizing for contact.
• Researching issues related to customer disputes and payment posting issues..
• Delivering exceptional customer service to both external and internal stakeholders.

What You'll Need to Have:

• 3+ years prior experience in customer service with 1-2 yrs working in collections.
• Customer Service Skills for interacting with customers, resolving inquiries, and negotiating payment plans.
• Attention to Detail for accurately posting payments, maintaining customer information, and documenting interactions. This ensures all records are precise and up-to-date.
• Analytical Skills for reviewing and analyzing accounts, monitoring aging reports, and determining appropriate actions like service disconnection or balance transfers.
• Technical Proficiency for using company systems to document accounts, process payments, and create reconciliations/statements. Familiarity with relevant software and tools is crucial.
• Time Management for prioritizing tasks, managing follow-ups, and ensuring collection activities are performed efficiently and effectively with minimal supervision.

Pay Range: $20-$22/hr CAD

Questions about any of our jobs? Email us at recruiting@lhtservices.com 

View all of our open jobs here: jobs.lhtservices.com