Job Title: Client Services Associate / Senior Client Services Associate

Location: Derby (Boutique Firm)

Overview:

A growing boutique firm based in Derby is seeking a Client Services Associate or Senior Associate (depending on experience) to join its client-focused team. This role is ideal for a proactive and detail-oriented professional who enjoys building strong client relationships and delivering high-quality service.

Key Responsibilities:

• Act as a primary point of contact for clients, ensuring a high standard of service delivery
• Manage client queries, onboarding, and ongoing account administration
• Build and maintain strong, long-term client relationships
• Support senior team members with client reporting and communications
• Ensure compliance with internal processes and regulatory requirements
• Identify opportunities to improve client experience and internal processes

Requirements:

• Previous experience in a client services / client relationship role (financial services or professional services preferred)
• Strong communication and interpersonal skills
• Excellent organisational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• For Senior level: demonstrable experience managing key client relationships and mentoring junior team members



What’s on Offer:

• Competitive salary (dependent on experience)
• Opportunity to work in a collaborative, boutique environment
• Clear progression path for the right candidate