Overview:

The Client Support role provides high-quality administrative and customer service support to financial advisers and their clients, ensuring compliance with regulatory requirements and business standards.

Key Experience & Competencies:

• Experience in a similar role within financial services or an IFA business.
• Client administration and support experience.
• Team player with strong collaboration skills.
• Familiarity with Intelligent Office (IO) is preferable.
• Strong customer service skills with the ability to build trust across a diverse client base.
• Process-driven and detail-oriented, ensuring accurate client records and adherence to regulatory and compliance requirements.
• Problem-solving skills and ability to escalate issues appropriately.
• Clear written and verbal communication.
• Ability to prioritise workload and manage multiple tasks effectively.

Responsibilities:

• Act as a point of contact for clients via phone, email, and correspondence.
• Maintain accurate client records in IO, including personal, fact-find, and investment details.
• Record all client interactions and manage tasks and workflows within IO.
• Support Team Leaders and Paraplanners in producing client reports and data analysis.
• Liaise with providers for investment and policy administration, ensuring clients are kept informed.
• Ensure client fees and commissions are accurately maintained.
• Support compliance with AML, GDPR, and other regulatory requirements.
• Provide cover for Receptionist or other support team members as required.
• Assist with office duties and organisational projects.

Other Requirements:

• Complete mandatory industry/regulatory training.
• Follow company policies and maintain secure handling of confidential documents.