Organisation: Information Commissioners Office
Role: Group Director of Customer Service
Remuneration: £116,155 per annum - £141,007 per annum plus benefits
Contract: Permanent (Grade H)
Location: Wilmslow, Cheshire (Hybrid – approximately 3 days per week in the office)
From Autumn 2026 our head office will be relocating from Wilmslow to Manchester city centre.
Virtual tour of No.3 Circle Square
About Us
The Information Commissioner’s Office (ICO) is looking for an outstanding Group Director for Customer Service to lead our ambitious transformation of customer-facing services. This is a unique opportunity to make a real impact, setting the direction for how we deliver high-quality, accessible and innovative services to over 1.5 million customers each year.
About the Role
Reporting to the Executive Director for DDaT and Customer Experience, you will lead the development and implementation of the ICO’s Customer Service Strategy, embedding customer experience thinking across everything we do.
With direct responsibility for around 400 staff across our Public Advice & Data Protection Complaints, FOI Complaints & Transparency, and Business Services functions, you will:
This role is both strategic and operational: you’ll be at the forefront of designing the future of customer service while also ensuring today’s services deliver excellence.
About You
We’re looking for a visionary and inspiring leader with:
Above all, you’ll be passionate about delivering high-quality, customer-centred services that support the ICO’s role as a world-leading regulator.
Why Join Us?
The ICO offers an exciting, fast-paced environment where your work will directly influence how millions of people and businesses experience information rights in the UK. As part of our senior leadership team, you will have the platform to drive meaningful change, foster innovation, and build a lasting legacy.
Equality, diversity, and inclusion
The ICO is committed to promoting and enhancing equality, diversity, and inclusion. We are focused on developing a workforce that is representative of the communities we serve and together we are building an inclusive workplace where all of our colleagues have the opportunity to make a real difference. We are championing this through our Equality Diversity and Inclusion Board together with a number of staff networks. Read more about our commitment on our website.
Candidates with a disability who meet the minimum criteria for this vacancy will be invited to interview as part of the ICO’s commitment to the Disability Confident Scheme.
As part of the ICO’s commitment to our EDI objectives and creating a workplace that represents the communities and societies we serve, we guarantee an interview to candidates who declare they identify as belonging from an ethnic minority background and who meet the minimum criteria for this vacancy
How to Apply
For more information and how to apply, please visit our microsite https://micro.green-park.co.uk/ico/ or contact Rebecca Hopkinson or Emma Law on rebecca.hopkinson@green-park.co.uk or emma.law@green-park.co.uk.
Deadline for applications: 23:59 Monday 29th September 2025