Senior Salesforce Developer

We are looking for a Salesforce Developer with strong Service Cloud expertise to design, build, and enhance solutions that support high volume case management and customer engagement. This role focuses on Lightning Web Components, Experience Cloud development, complex Flow work, and integrations that support a modern contact center environment. You will work closely with product, support, and architecture teams to create scalable and reliable features that improve both agent workflow and customer experience.

Responsibilities

• Design and develop custom solutions using Apex, Lightning Web Components, and Salesforce platform capabilities

• Build and optimize advanced flows that support case lifecycle, routing, escalations, and automation

• Own Experience Cloud development for customer facing portals including LWC driven UI, mobile responsive design, and secure access controls

• Configure and maintain Service Cloud features including Omni Channel, SLAs, case assignment rules, macros, quick actions, and Next Best Action

• Implement and support integrations with AWS Connect or other CTI platforms including call events, screen pops, and activity logging

• Partner with support operations to enhance scheduling, routing, and agent workflow features

• Maintain high quality configuration across profiles, permission sets, record types, page layouts, and sharing models

• Collaborate with cross functional teams to understand requirements and translate them into scalable solutions

• Follow Salesforce development best practices including testing, version control, code reviews, and documented deployment steps

• Troubleshoot platform issues, optimize performance, and provide guidance to admin level team members

Required Experience

• 9+ years of Salesforce development experience

• Strong expertise in Service Cloud including case management, Omni Channel, assignments, routing, and SLAs

• Advanced Experience Cloud development including LWC heavy components, scheduling workflows, and responsive design

• Significant experience building complex Flows with best practice structure and error handling

• Strong LWC skills including events, wire adapters, Apex callouts, and component level caching

• Background with AWS Connect or CTI integrations or similar telephony systems

• Experience with Next Best Action including rules, strategies, actions, and agent activity creation

• Solid understanding of profiles, permission sets, sharing, and general Salesforce administration

• Strong understanding of integration patterns, REST API usage, platform events, and asynchronous processing

Nice to Have

• Salesforce Developer or Service Cloud certifications

• Experience working in high volume contact center environments

• Experience with modern DevOps tooling for Salesforce

• Knowledge of OmniStudio or industry specific data models

What Makes This Role Compelling

This position sits at the center of customer engagement and modern digital experience. You will build highly visible features, own Experience Cloud product evolution, and play a major role in transforming support operations. The team values creativity, clean architecture, and people who enjoy solving complex workflow challenges.